Manager of Technology

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

The Manager of Technology is an integral part of Latham’s Technology & Information Services team. This role will be responsible for managing the in-house delivery of technology services within a practice office, while partnering with the Director of Administration to provide high quality, customer-focused technology services to both fee earners and business service departments. This role will be located in our Chicago office.

Please note that this role will be primarily onsite.

Other key responsibilities include:

• Engaging with fee earners and business services to understand how technology fits into the commercial and business context of their work, collaborating with the Director of Technology to suggest improvements in technology use and implementation
• Implementing global technology policies, procedures, and standards locally, and customizing complex applications through active consultation with users to meet local needs
• Ensuring full compliance with security, risk management, and disaster recovery policies, including data backup and personal data protection
• Managing the local delivery of end-user training and consulting to meet global standards and local requirements
• Overseeing the Service Desk operations, resolving advanced hardware, software, and network issues, and liaising with technical support from manufacturers when necessary
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Demonstrate strong leadership and communication skills, essential for effective management and interaction across all organizational levels within the firm
• Display demonstrated skills in team-building, coaching, and motivation within a customer-focused environment
• Possess proven expertise in service management and delivery, including performance and process analysis, reporting, and optimization (e.g., ITIL v2/v3)

And have:

• A bachelor’s degree or equivalent
• A bachelor’s degree in Computer Science, Business Information Systems, or related field, preferably
• A minimum of six (6) years’ experience in technology systems and service delivery management, ideally in an ITIL-based environment
• A minimum of four (4) years’ experience in a supervisory or managerial role

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

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