Information Technology Intern

Position: Information Technology Support Intern
Introduction

MWRD's Internship Program offers paid internship positions. While the main focus is on wastewater management, there are opportunities to gain knowledge and practical experience in a wide range of functions in each department.

Paid Interns

Paid interns are limited to 119 working days per calendar year and receive $18.00 per hour.

Required Documents:

* Letter of recommendation from a class instructor, professor, or Internship Coordinator from current school or university.

* Cover letter stating interest in position.

* Resume.

Eligibility Requirements

* Currently enrolled in a degree-seeking program in an accredited college or university and will be enrolled in the 2026/2027 school year.

* Permanent residency within the territorial boundaries of the MWRD (students may attend school outside the territorial boundaries).

* You must be a citizen or national of the United States, or an individual who is otherwise legally authorized to work in the United States.

Candidates are required to submit the Online Internship Application, cover letter, resume and letter of recommendation through MWRD's Online Employment Center.

Questions regarding the internship program may be directed to MWRDInternships.

Minimum Requirements

Position Title:

Information Technology Support Intern

Department:

Information Technology

Location:

Main Office Building

100 East Erie Street

Chicago, IL. 6001

Description:

The Metropolitan Water Reclamation District is seeking an intern in the Information Technology Department. The intern will gain hands on experience in working in a service desk environment at a wastewater entity.

Responsibilities include:

* Assist with Service Desk calls/tickets and Field Support level support tickets

* Learn to research and troubleshoot technical issues.

* Create and update ITSM Knowledge Base Solutions.

* Image and update desktops and laptops.

* Manage Service Desk inventory.

* Assist with Asset tag management.

* Assist with printer management.

Minimum Qualifications and Requirements:

* Experience using computers and mobile devices.

* Experience with Microsoft Word and Excel.

* Excellent written and oral communication skills.

* Can work both independently and in a team-environment.

Educational Requirements:

Applicants must be a current graduate or undergraduate student seeking a degree in information technology.