Classroom & Event Technology Specialist

Position Details

Job Title CTS TECHNOLOGY COORDINATOR Position Number 8101325 Work Modality Fully In-Person Job Category University Staff Job Type Full-Time FLSA Status Exempt Campus Rogers Park-Lake Shore Campus Department Name IT SUPPORT SERVICES Location Code IT SUPPORT SERVICES Is this split and/or fully grant funded? No Duties and Responsibilities

This position ensures a positive user experience by providing clear communication, timely support, and proactive solutions for classroom and event technology. Key responsibilities include managing service requests, maintaining documentation, and tracking IT assets. The role also involves staying current on technology trends and assisting with training initiatives. Position-specific duties include installing, configuring, and maintaining audiovisual (AV) equipment in classrooms, lecture halls, and event spaces.

The specialist provides real-time technical support to minimize disruptions, conducts regular AV system inspections, and assists with technology upgrades. Additionally, they collaborate with faculty, IT teams, and vendors to implement new AV solutions and provide training on system usage and best practices.

General Responsibilities:

* Delivers a positive user experience by providing clear communication, timely support, and proactive solutions to technical issues.

* Supports IT service management processes by triaging support requests, prioritizing incidents, and following up on resolutions to improve service delivery

* Maintains area documentation, updates appropriate knowledge articles, and improves processes.

* Manages inventory by tracking, maintaining, and supporting IT assets.

* Engages in professional development by staying current on technology and assisting with training.

Position Specific Responsibilities:

* Install, configure, troubleshoot, and maintain audiovisual (AV) equipment in classrooms, lecture halls, and event spaces to ensure reliable operation.

* Provide real-time technical assistance for faculty, staff, and event organizers, resolving AV issues promptly to minimize disruptions.

* Regularly inspect and test classroom AV systems, including projectors, microphones, speakers, displays, and control systems, to ensure optimal performance.

* Assist with classroom technology refresh projects, including replacing and upgrading AV equipment, ensuring compatibility with university standards.

* Work with faculty, IT teams, and vendors to implement new AV solutions and provide training on system usage and best practices.

Minimum Education and/or Work Experience

Bachelor's degree in business, digital media, computer science or related field and at least two years of directly relevant experience.

Qualifications

* Bachelor's or higher degree in a major such as computer science, information technology, or related; or appropriate combination of education and experience.

* Strong analytical and problem-solving skills.

* Familiarity with a variety of technical concepts, practices, and procedures in both computer and media industries.

* Familiarity of using and troubleshooting operating systems (Windows, Macintosh), along with systems such as Crestron, Q-SYS, Zoom, Panopto, and Office 365.

* Experience with visual communications involving media streaming and video conferencing.

* Experience with audio systems such as Shure, Sennheiser, Biamp, QSC and general audio technologies (microphones, consoles, speakers).

Certificates/Credentials/Licenses

None required, although any type of certification demonstrating expertise in computers, control systems, or help desk administration is a plus.

Computer Skills

* Familiarity with a variety of technical concepts, practices, and procedures in both computer and media industries.

* Familiarity of using and troubleshooting operating systems (Windows, Macintosh), along with systems such as Crestron, Q-SYS, Zoom, Panopto, and Office 365.

* Experience with visual communications involving media streaming and video conferencing.

* Experience with audio systems such as Shure, Sennheiser, Biamp, QSC and general audio technologies (microphones, consoles, speakers).

Supervisory Responsibilities No Required operation of university owned vehicles No Does this position require direct animal or patient contact? No Physical Demands Lifting Working Conditions None Open Date 02/03/2026 Close Date Position Maximum Salary or Hourly Rate $75,000/ann Position Minimum Salary or Hourly Rate $60,000/ann Special Instructions to Applicants

As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago's mission, candidates should consult our website .edu/mission/. For information about the university's focus on transformative education, they should consult our website .edu/transformativeed.

About Loyola University Chicago

Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic…