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Technical Support IT Consultant

Global CTSS Operations Leader

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-02-18
Job specializations:
  • IT/Tech
    Technical Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading education technology company is looking for a Sr Director of CTSS Operations in Chicago, IL. In this role, you will oversee customer support services, drive automation and improve service delivery efficiency. The ideal candidate will have over 10 years of experience in customer support with strong leadership skills. You will work cross-functionally to enhance customer satisfaction and operational metrics.

This position offers a competitive salary, including a bonus plan based on performance.
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