Freelance Onsite Technician – 1st​/2nd Level Support ( m​/w​/d

Company Description

Everience's mission is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor‑made response to the needs of our customers, helping them build an efficient working environment adapted to user needs by deploying expertise in consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office and IT logistics.

Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of our employees' technical expertise is our priority.

• Onsite IT support (1st / 2nd level)
• Windows environment, Office 365
• Azure & Entra
• Apple environment (Mac, iPhone, iPad)
• iTunes
• JAMF (strong asset)
• Hardware support (PCs, Macs, printers, scanners…)
• Ticketing tools (ITIL)

• Support to end-users on workstations and mobile devices
• Installation, replacement, relocation, and removal of IT equipment
• Troubleshooting hardware and software incidents
• Support for monitors, printers, scanners, and docking stations
• Receiving, inventorying, preparing, and installing IT equipment
• Providing clear and timely feedback to users and ensuring proper ticket updates

• Minimum 3 years of onsite support experience
• Excellent customer service and communication skills
• Ability to work independently and take initiative
• Organized, professional, and hands‑on approach

Working hours:

09:30–18:00 (1‑hour lunch break, no support required)

Mode:
On‑demand On‑Site, One or Two days per month

All our positions are open to people with disabilities