ServiceNow CMDB - Infrastructure Systems Administration

LOCATION:

CHICAGO, IL

Hybrid 3 days onsite and 2 days remote

configuration management CBDB infrastructure systems. Administration support plan design implement manage the performance of configuration management CSDM ITSM.

This position is responsible for managing the population of the Service Now Configuration Management Database (CMDB) utilizing the Service Now Common Service Data Model (CSDM) model and Service Mapping of internally developed and externally sourced products. As a member of the IT Service Management (ITSM) team, this person is primarily responsible for designing, configuring, implementing and maintaining the CMDB population and reconciliation processes, but will also provide support for other ITSM processes.

This position will also work with leadership to provide the skills, knowledge and experience from a technological perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services.

• 10+ years relevant experience with Configuration Management and CMDB.
• 10+ years experience both within a process area and IT Service Management tools e.g. Service Now.
• Experience maturing Configuration Management Processes and the CMDB through the crawl, walk, run phases.
• Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to:
  Configuration Management, Automated Discovery , IT Asset Management, Change Management, Release Management, Incident Management, Problem Management, and Event Management.
• Ability to work across functional areas to drive continuous improvement in a technology organization.
• Be customer focused and goal oriented with keen attention to detail.

• Service Now experience is required
• Advanced knowledge of CMDB / CMS data models
• ITIL, COBIT5 as related to service management and configuration management
• General knowledge and familiarity with applications and products, infrastructure topology such as networking, mainframes, servers, containers/clusters, storage, and scripting, databases
• Strong verbal and written communication skills, problem solving skills
• Strong Excel and PowerPoint skills required

• BS/BA in a related field, such as Management Information Systems (MIS), Computer Science
• 10+ years of ITSM experience or related workflow development practice and techniques experience