Technical Support Engineer

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in‑office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work‑life balance.

You’re passionate about problem‑solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client’s success, and you will learn what it takes to #Be The Guide  across our products.

You’re about to embark on your journey with iManage. You will learn all about our clients, our products, and how we are on a mission to #Make Knowledge Work  across the globe. You will be joining a collaborative team that supports your growth and wants to see you progress your career.

One of our leaders, Director of our Cloud Support team (John Conrad), said it best:

An iManage Support Engineer is well positioned to build deep technical subject matter expertise in the iManage platform along with knowledge of business processes and customer lifecycle through integration with our Engineering, Cloud Operations, Customer Success, Product Management, and iManage partner ecosystem.

• Analyzing, diagnosing, and resolving software and configuration issues in complex multi‑tiered application environments
• Developing and maintaining a deep technical knowledge of our iManage product suite
• Effectively collaborating with customer engineers and system integrators to support complex system deployment projects
• Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
• Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions
• Proactively assisting customers and internal teams to avoid or reduce problem occurrence

• A Bachelor’s degree in Computer Science or Information Technology
• An advanced Knowledge of mobile connectivity solutions including Apple iOS application
• The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
• A working knowledge of SQL database technologies
• Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
• MCSE, MCP or MCSA certification

Don’t meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning;

if you are excited about this role but your past experience doesn’t align perfectly with every qualification we encourage you to apply anyways!

• Be a part of a dynamic team environment that recognizes the hard work you put in with competitive base salary and performance‑related bonuses
• Collaborate across multiple teams in the organization and get to learn from one another in all aspects of your role
• Focus on meaningful work and be able to solve complex, real‑world issues utilizing the latest technologies and protocols
• Own your learning and growth within our career development support framework plus, access a huge range online learning library
• Receive competitive benefits that include: attractive salary based on market data, health/vision/dental/life insurance, 401k matching, performance bonuses, flexible working environment, generous PTO, unlimited sick days and so much more!

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding…