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Senior SaaS Support Advisor; Tier III – Hybrid Chicago
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-02-19
Listing for:
Screencastify
Full Time
position Listed on 2026-02-19
Job specializations:
-
IT/Tech
Technical Support -
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
A leading educational technology company seeks a Customer Support Advisor - Tier III in Chicago. This hybrid position requires a professional with 3-5+ years of customer support experience, particularly in a SaaS environment, and a strong ability to troubleshoot complex issues. Responsibilities include managing ticket queues, providing technical guidance, and collaborating with engineering teams. The expected salary starts at $75,000, reflecting the importance of customer support in driving improvements in education.
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Position Requirements
10+ Years
work experience
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