ServiceNow Developer - APM​/SPM

SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at  and connect with us on X and LINKEDIN.

The Service Now Developer – Application & Strategic Portfolio Management (APM/SPM) is responsible for configuring and supporting Service Now capabilities that enable application rationalization, business capability alignment, and portfolio‑level scenario planning.

This role centers on APM and SPM configuration used to support executive and leadership decision‑making related to application investment, modernization, and retirement. It is not an ITSM‑first role and does not focus on transactional workflow automation. Instead, the emphasis is on decision‑support use cases, governed data relationships, and portfolio visibility.

The developer will partner with Service Now architects, process leads, and application stakeholders in a sprint‑based delivery model, helping ensure solutions are maintainable, well‑documented, and clearly understood by internal teams after implementation.

• A Competitive Salary Range: $110,000 - $120,000
  • Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commission
• Medical, Dental, Vision, company‑provided Life Insurance, Short and long‑term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

• Strategic Portfolio Management (SPM)
  • Configure SPM Scenario Planning to support portfolio “what‑if” analysis and sequencing decisions
  • Build and maintain SPM roadmaps and scenario comparison views for portfolio planning discussions
  • Configure and support relationships between applications, capabilities, and SPM planning artifacts
  • Assist with scenario governance, including scenario creation, comparison, approval, and retirement
• Application Portfolio Management (APM)
  • Configure and stabilize APM Rationalization Workspace features
  • Support application lifecycle and rationalization outcomes using configuration over custom development
  • Maintain application‑to‑capability mappings (typically L1–L2) that feed portfolio and scenario analysis
  • Support configuration used for lifecycle, technical, and dependency‑aware application analysis
• Platform Configuration & Quality
  • Configure dashboards, work spaces, and views that deliver portfolio‑level insights across APM and SPM
  • Perform unit testing, smoke testing, and promotion validation for APM/SPM changes
  • Support UAT execution, defect resolution, and stabilization during release cycles
  • Ensure configurations comply with platform governance, naming standards, and lifecycle rules
  • Favor out‑of‑the‑box Service Now capabilities and avoid unnecessary customization
• Collaboration & Delivery
  • Translate functional and portfolio needs into clear, build‑ready Service Now configuration tasks
  • Work with architects and process leads to ensure stories meet Definition of Ready (DoR) and Definition of Done (DoD) criteria
  • Contribute to documentation, runbooks, and knowledge‑transfer materials
  • Support delivery practices that emphasize clarity, sustainability, and internal ownership

• 3+ years of Service Now development or configuration experience
• Hands‑on experience with Application Portfolio Management (APM) and/or Strategic Portfolio Management (SPM)
• Solid understanding of Service Now data models and relationships used for portfolio analysis
• Experience working in Agile or sprint‑based delivery environments
• Ability to support decision‑support solutions
  , not just operational workflows
• Experience participating in UAT, release promotions, and post‑release stabilization

• Experience configuring:
  • Familiarity with business capability modeling (L1–L2) and its role in portfolio…