Director of Product - Agentic Platform

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide.

ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

We are seeking a Director of Product, Agentic Platform to lead the strategy, roadmap, and execution of our next‑generation Agentic Platform — the foundational layer that enables multiple application product teams, engineers, deployment teams, and clients to build domain‑specific Agentic Applications with speed, reliability, and enterprise‑grade safety.

This is a hands‑on product leadership role
, reporting to the Chief Product Officer. The ideal candidate has previously built AI platforms, agentic frameworks, orchestration systems or complex ML‑centric platforms. They must understand, at a practical level,
how large language models behave
, how to design agent workflows
, and how to manage the lifecycle of prompts, evaluations, safety systems, observability, and multi‑tenant deployments. We are looking for someone who has personally built or shipped real‑world agentic products or platforms at scale
.

• Own the product vision and long‑term strategy for the Agentic Platform
  , from runtime orchestration and prompt management to evaluation frameworks and observability.
• Define how internal PMs, engineers, deployment teams, and clients use the platform across the full lifecycle of agentic application development.

• Lead end‑to‑end development of platform capabilities while partnering with Architects, key internal stakeholders and clients.
• Prioritize roadmap based on a measurable impact on both product teams and external clients.
• Define stretch success metrics for the platform and deliver on those on a quarterly basis.

• Write detailed PRDs, prompt specs, eval definitions, and user stories.
• Prototype agentic workflows and demonstrate deep comfort using:
• LLM APIs (OpenAI, Anthropic, Google, Azure, etc.)
• Vector stores & RAG pipelines
• Orchestration frameworks (Lang Chain, Llama Index, custom frameworks)
• Work closely with designers to shape the user experience for low‑code builders. Create their own prototypes or even an MVP in some cases using modern AI tools.

• Partner with Engineering, AI/ML teams, Architecture, Security, and Client teams to deliver platform capabilities.
• Collaborate with Business Application PMs to understand domain workflows and ensure platform adoption.
• Work directly with deployment teams and strategic clients to validate platform usability and customization capabilities.

• Own eval strategy (regression, correctness, safety, and performance evaluations).
• Ensure platform meets enterprise‑grade SLAs for reliability, cost transparency, safety, and auditability.
• Drive continuous improvement cycles using observability insights and agent telemetry.

• Regularly interface with customers, internal teams, and executive leadership.
• Translate complex technical concepts into clear business‑oriented communication.

• 10+ years of technical product management building platforms, with at least 3+ years of building AI/ML platforms or agentic systems.
• B.S. in Computer Science or equivalent technical degree.
• Hands‑on experience designing or managing:
• Agentic workflows
• Prompt engineering and prompt lifecycle management
• Evaluation frameworks (LLM‑as‑judge, regression, safety evals)
• RAG and knowledge integration
• Mul…