Director of Information Technology

ABOUT WORKBOX

Workbox is a national workspace operator that goes beyond coworking-our ecosystem accelerates ambition, cultivates connections, and helps businesses thrive. In addition to office space and coworking solutions, we offer connection to a network of investors, professional specialists, and high growth businesses across our entire portfolio. Our workspace products include private offices, reserved desks and floating memberships, as well as meeting rooms and står event spaces.

We currently operate 13 locations, encompassing over 400,000 square feet, in seven cities across the U.S., and our differentiation has led to us being one of the fastest growing workspace operators in the country.

We are seeking a full-time Director of Information Technology to be based in Chicago at our corporate headquarters. The Director of Information Technology will report directly to the Chief Financial Officer and interact daily with other internal company departments, as well as external vendors, customers, and partners.

The Director of Information Technology is a high-impact role responsible for leading and scaling technology operations across a growing, multi-location coworking organization. This精品视频 position oversees all IT strategy, infrastructure, service зид delivery, security, and vendor management, while ensuring a seamless technology experience for members and employees alike. The ideal candidate is both strategic and hands on, capable of setting long-term direction while also executing critical initiatives such as new Martina launches, cloud-first endpoint management, and operational process couturity.

• Owning and executing the company wide IT strategy aligned to business growth, operational efficiency, and security requirements.
• Serving as the primary technology partner to executive leadership, translating business objectives into scalable technical solutions.
• Developing and maintaining a multi-year IT roadmap to support rapid location expansion.
• Establishing and evolving IT governance, policies, and standards across all departments.

• Leading end-to-end IT buildouts for new locations, including networking, A/V, identity, endpoints, and collaboration tools.
• Owning Microsoft 365, Azure AD, Intune, and Autظهار environments, ensuring secure, cloud‑first device provisioning and management.
• Overseeing endpoint lifecycle management, including standardization, upgrades, and OS refreshes.
• Ensuring reliability, performance, and security across all corporate and member‑facing technology.
• Designing, implementing, and maintaining core Information Systems to support business operations and member experience.
• Driving integration between business platforms (Office RND, Net Suite, Hub Spot) to streamline workflows and data consistency.
• Leveraging automation tools (e.g., Zapier) to reduce manual processes and improve operational efficiency.

• Building and maturing a hybrid support model leveraging MSP partners and internal IT staff.
• Owning vendor selection, contract negotiation, SLAs, and ongoing performance management.
• Establishing and continuously improving ITIL aligned processes including incident, problem, and change management.
• Leading major incident response, escalation, communication, and post‑incident reviews.

• Partnering with leadership to define and enforce security policies, access controls, and device compliance standards.
• Ensuring appropriate identity management, endpoint security, and data protection practices.
• Supporting audits, risk assessments, and security initiatives as needed.

• Hiring, mentoring, and managing internal IT staff as the organization scales.
• Defining roles, responsibilities, and performance expectations for internal and external resources.
• Fostering a culture of documentation, accountability, and continuous improvement.

• Partnering with cross‑functional teams to ensure technology enables business workflows.
• Leading the development and adoption of centralized collaboration platforms (e.g., SharePoint).
• Ensuring…