Solutions & Process Manager, Tech Deployment

Job Description:

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

McDonald’s is seeking a highly skilled, collaborative, proactive and motivated individual to join our dynamic Consumer & Company Platform team. In this role, you will be responsible for the planning, implementation, and support of software deployment processes across various environments. Your project management skills and technical expertise will ensure seamless integration and optimal performance of our software solutions to our impressive estate of 300,000 devices.

As the deployment lead for technology, you will have many opportunities to impact the experience of our 13,500+ restaurants and the consumers who love our brand. The preferred candidate will have a solid background in coordinating change control processes, software development lifecycle (SDLC), hardware development lifecycle, Network and Infrastructure fundamentals, Cybersecurity foundation, Incident / Problem Management (ITIL), and effective organization management, demonstrating best practices in all methodologies.

On this team, the individual will support the US Market Change Control process used by various US Technology Teams as they deliver solutions to US restaurants. In this role, the individual will support the change control process, assess deployment risk, apply relevant standards and best-practices to deployments in the US Market. The individual will craft and develop innovative process solutions to support market deployment services with an emphasis on Network, Infrastructure, Security and Digital platforms.

You’ll collaborate with McDonald’s vendors and various internal teams to ensure a smooth deployment for technical solutions.

Change Control:

• Administer & support the change control process ensuring all changes are documented, reviewed, and approved in accordance with company policies.
• Use experience in all areas of technology – including Network, Infrastructure, Cybersecurity, Digital – to assess technical dependencies & deployment risk to the US Market.
• Creating and implementing best practices for change control that impact all projects but specifically for projects related to Network, Infrastructure and Security.
• Monitor and report on the impact of changes, ensuring minimal disruption to operations.
• Conduct post implementation reviews to identify root cause and opportunities for improvements.
• Create and/or refine processes with cross-functional teams

Project Management:

• Develop & maintain project plans for team projects.
• Ensure team projects & tasks are finished on time, within scope, and within budget.
• Assess platforms and identify opportunities for improvement or automation.
• Craft documentation for internal…