Tier 1 Help Desk

Description
This role provides first-level support for user account creation and access provisioning across key systems, including Oracle EBS, ADP, ArcGIS, and other internal platforms. The specialist will manage incoming access requests, ensure proper approvals, complete setup steps in each system, and communicate access details back to end users. All work is tracked and updated in Fresh service. The ideal candidate is meticulous, bilingual (English/Spanish), and comfortable following structured procedures while identifying when something looks off and needs escalation.
Skills
user access, it support
Top Skills Details
user access
Additional Skills & Qualifications
Ability to prioritize workflows and manage multiple tickets efficiently
Strong pattern-recognition skills to identify recurring issues or trends
Quick learner with the ability to adapt to new systems and tools
Basic security awareness and understanding of least-privilege principles
Professional, user-friendly communication style
Process-improvement mindset with willingness to refine documentation or workflows
Ability to multitask without sacrificing accuracy
Strong documentation literacy - able to read, interpret, and update SOPs
Collaborative mindset for working with HR, IT security, and system owners
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Chicago,IL.
Final date to receive applications
This position is anticipated to close on Mar 26, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.