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Onsite Service Desk Lead — Incident & Coaching

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: RL Canning
Full Time position
Listed on 2026-04-03
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 85000 - 95000 USD Yearly USD 85000.00 95000.00 YEAR
Job Description & How to Apply Below
A global IT managed services firm in Chicago is seeking 'TWO' Service Desk Process Leads to enhance operational excellence within their IT team. This on-site role entails overseeing daily service desk operations, managing performance metrics, and leading communications during major incidents. Candidates should have at least a bachelor's degree and 5+ years of experience in healthcare technology environments, with proven leadership skills and exceptional communication abilities.

A comprehensive benefits package and competitive salary range of $85,000 to $95,000 annually are offered.
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