Senior Customer Success Manager - BTP; Midwest MU
Listed on 2026-04-17
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IT/Tech
IT Consultant, Cloud Computing, IT Project Manager, IT Business Analyst
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
SAP Office - Midwest Region. (Chicago preferred)
- What you’ll build
- End-to-end customer lifecycle ownership from onboarding to renewal, focused on lifetime value and retention.
- Tailored adoption and consumption plans that drive measurable platform usage and revenue growth.
- Solution and architecture workshops, governance frameworks, and re-platforming plans that align BTP to business outcomes.
- Hands-on technical advisement across App Dev, Integration, Process Automation, and AI to remove blockers and accelerate delivery.
- Cross-functional orchestration processes with sales, product, support, partners, and revenue teams to streamline execution and escalation.
- Consumption forecasting and renewal management processes to protect and grow cloud revenue.
- Scalable playbooks, best-practice templates, and regional/global work streams that raise customer experience quality and operational efficiency.
- Reporting and success metrics that demonstrate business impact and inform continuous improvements.
- 7+ years in the IT industry with experience across software engineering, product/project management, consulting, customer success, or related roles.
- Hands‑on experience with SAP Business Technology Platform across multiple practice areas (App Dev, Process Automation, Integration, AI); hands‑on with SAP Integration, Build, and SAP Business AI preferred.
- Working knowledge of the SAP Cloud portfolio (Cloud ERP and Business Suite) and familiarity with both SAP and non‑SAP PaaS solutions.
- Functional domain awareness (Finance, Supply Chain, HR) to translate BTP strategy into business outcomes.
- Solid understanding of cloud commercial topics: cloud bookings, cloud contracts, consumption analysis, forecasting, and renewal management.
- Strong communication (oral & written), presentation, program management, organizational, and relationship‑building skills.
- Ability to adapt to different business environments and guide customers from technical hands‑on details to architecture strategy and long‑term governance.
- Willingness to travel (up to 30%) and value for in‑person collaboration.
Join the BTP Customer Success Management team where customer success is the core mission. You’ll work with strategic, cutting‑edge SAP BTP customers and a broad internal and partner ecosystem to drive measurable adoption, retention, and business outcomes. The team culture is collaborative and supportive — a “pay it forward” mentality that values sharing best practices, coaching peers, and entrepreneurial problem-solving. You’ll have opportunities to lead regional and global initiatives, grow professionally, and influence how we scale customer success across accounts and regions.
Key elements of your fit
- Collaborative, team-first culture that emphasizes…
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