Salesforce Order Management; OMS Technical Architect

Job Title: Salesforce Order Management (OMS) Technical Architect

Location: Hybrid (Chicago, Atlanta, Dallas, Houston, New York, San Francisco)

Employment Type: Full-Time

We are seeking a Salesforce Order Management (OMS) Technical Architect who can lead the design and delivery of end‑to‑end order lifecycle solutions across complex, enterprise environments.

This is not a traditional Salesforce role. This position sits at the intersection of business operations, system architecture, and integration engineering
, focused on solving real‑world challenges across order fulfillment, payments, shipping, returns, and customer visibility
.

The ideal candidate is a hands‑on architect who can translate business problems into scalable technical solutions and lead cross‑functional teams to deliver measurable outcomes.

You will be responsible for designing and delivering solutions that address post‑order complexity at scale
, including:

• Order fulfillment mismatches
• Payment processing and reconciliation issues
• Shipment tracking and customer visibility gaps
• Returns, refunds, and reverse logistics workflows
• Data consistency across multiple systems

• Design and implement complete order lifecycle solutions using Salesforce Order Management (OMS)
• Define architecture across commerce, service, operations, and backend systems
• Ensure scalability, reliability, and performance in high‑volume environments

• Architect and deliver integrations between Salesforce and:
  • ERP systems
  • WMS (Warehouse Management Systems)
  • Payment gateways
  • Shipping/carrier platforms
• Design API‑driven and event‑driven architectures for real‑time data flow
• Ensure data integrity and synchronization across systems

• Lead design of workflows across:
  • Fulfillment and shipping
  • Order tracking and customer notifications
  • Returns (RMA), refunds, and exchanges
• Improve operational visibility and customer experience

• Provide hands‑on leadership across:
  • Apex development
  • Flows and automation
  • Platform Events
  • CI/CD pipelines
• Establish best practices for scalable Salesforce OMS implementations

• Lead workshops with business stakeholders to gather requirements
• Translate operational challenges into technical solutions
• Communicate architecture decisions clearly to both technical and non‑technical audiences

• Align solutions to broader enterprise architecture strategy
• Ensure consistency across:
  • Business processes
  • Data models
  • Systems and technology layers

• Order lifecycle flows operate seamlessly across systems
• Reduced fulfillment and payment errors
• Improved customer visibility (real‑time tracking, updates)
• Scalable architecture supporting high transaction volumes
• Strong alignment between business and technology teams

• 5–10+ years of Salesforce experience
  , including architecture roles
• Deep expertise in Salesforce Order Management (OMS)
• Proven experience designing end‑to‑end order lifecycle solutions
• Strong experience with enterprise integrations (ERP, WMS, payments, carriers)
• Hands‑on experience with:
  • Apex
  • Flows
  • Platform Events
  • API integrations (REST, event‑driven)
• Experience designing real‑time, event‑driven systems
• Strong understanding of data consistency and system orchestration

• Salesforce Architect certifications
• Experience with Commerce Cloud
• Background in retail, eCommerce, or high‑volume consumer operations
• Experience solving real‑world issues such as:
  • Fulfillment mismatches
  • Payment failures
  • Shipment tracking gaps
  • Returns/refunds complexity

• Built or fixed complex order management systems at scale
• Integrated Salesforce with multiple enterprise platforms
• Solved real operational problems—not just configured systems
• Led architecture decisions and influenced business stakeholders

• Not a pure Salesforce Admin role
• Not just an Apex Developer
• Not limited to Sales/Service Cloud configuration

This role directly impacts revenue operations, customer experience, and operational efficiency
. You will play a key role in transforming how orders are processed, fulfilled, and delivered across the enterprise.