Helpdesk Support Technician
Job in
Chicago, Cook County, Illinois, 60602, USA
Listed on 2026-04-21
Listing for:
Mandarich Law Group
Full Time
position Listed on 2026-04-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
* Act as the first point of contact for technical support via phone, email, and walk-ups
* Troubleshoot hardware, software, and network issues-escalating when needed
* Set up new user workstations and manage employee onboarding/offboarding
* Support Windows desktops, Microsoft Office applications, printers, and other common business tools
* Maintain accurate records of issues and resolutions in our ticketing system
* Assist with user account management, password resets, and access rights via Active Directory
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