DevOps Engineer

Dev Ops is part of a global organization that leverages the latest technology to communicate with our colleagues across the globe. We organize ourselves into distributed teams—Dev Ops teams are anchored to iManage offices across the globe. Tuesdays and Thursdays are dedicated to in‑office collaboration, rapid innovation, and developing a sense of belonging days and Fridays are reserved for (remote‑friendly) focus time to get things done.

Have the best of both work styles in a workplace that is intentional about belonging, collaboration, and accomplishment.

You are an engineer, a builder, and a systems thinker. You’ll create middleware and platform guardrails that empower developers to innovate quickly and reliably. You combine technical depth with empathy to eliminate customer pain, especially when working with enthusiastic teams stewarding the world’s most privileged data.

You uplift those around you, act as a subject matter expert, and drive change. You chase contributing factors over root causes, value code over documentation, and documentation over process. You’ll engage in architectural discussions, reduce toil, and deliver scalable, resilient platforms that support our customers and organization.

As a Dev Ops Engineer, you’ll help scale our cloud platform, collaborate across teams to promote standardization and resiliency, and participate in on‑call rotations. You’ll be a key voice in observability, change management, and service scalability.

iManage is experiencing explosive growth in its flagship cloud product. We’re seeking software and systems engineers specializing in reliability and platform services to join our transformative cloud journey. This requires rethinking technical decisions with a beginner’s mindset and a focus on resilience and sustainability. If you write code, think in systems, embrace complexity and automation, and are passionate about service resilience and scalability—you want to talk to us.

• Eliminating TOIL through automation and software development.
• Partnering productively and cross‑functionally with application teams and other internal stakeholders.
• Creating a modern, cloud‑native platform that is resilient, cost effective, and secure by default.
• Scaling cloud infrastructure to support our growing ecosystem based on Kubernetes.
• Maintaining the freshness and utility of our platform services.
• Improving the security posture of our products.
• Writing and designing automation, orchestration, observability, and disaster readiness into our products.
• Coordinating and participating in production support and on‑call rotations.
• Leading incident management efforts and post‑incident retrospectives.

• Comfortability writing design documents, postmortems and refactoring application code when needed.
• Developed automation to reduce the operational burden of a product or developed software‑as‑a‑service for internal customers.
• Ability to champion Dev Ops best practices, including reliability engineering concepts (SLOs, SLAs, etc.), and apply them effectively.
• Experience working in a public cloud and/or hosted datacenter environment (Azure and AKS strongly preferred).
• A passion for working collaboratively with other teams.

• Hands on experience with Linux Server stacks (Ubuntu/Debian distributions preferred).
• Knowledge of cloud provisioning platforms (Hashi Corp Terraform preferred).
• Exposure to at least one configuration management platform (Chef preferred).
• Experience with containerization/clustering technologies (Docker preferred).
• Comfortability with observability and alerting tools (Prometheus/Grafana or ELK/EFK preferred).
• Practical experience with CI/CD pipelines and ability to describe the pros/cons associated with different rollout strategies.
• A bachelor’s degree (or equivalent experience) in Computer Engineering or a related field.
• Demonstrable proficiency in one or more programming languages (e.g., Java, Python, Golang).
• Familiarity with at least one scripting language (e.g., Power Shell, Bash, Python, Ruby).

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