Citrix Engineer - Chi or Houston

Job Description

Insight Global is looking for a Sr. Citrix/Support Engineer for one of its largest airline clients in Chicago. This Sr. Citrix/Support Engineer will be assisting with the virtual desktop infrastructure of our client. The ideal candidate will be proficient in supporting both physical and virtual end‑user desktop environments through innovative solutions. Demonstrates a strong drive to take ownership of issues and see them through to resolution.

Possesses a keen awareness of emerging technologies that align within our organization. Proactively identifies opportunities for streamlining processes, adding value, and elevating the overall end‑user experience. This position requires being present at office 2 days/wk.

• Analyze the experiences of a user and implement solutions that consistently improve user experience
• Migrating users to new platforms
• Excellent written and verbal communication skills
• Must be an adaptable self‑starter and work with minimal supervision
• Must be able to juggle multiple projects and organize time effectively
• Excellent troubleshooting and problem‑solving skills
• Must keep up to date on current technology trends

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years of IT Citrix and Desktop Support for a large enterprise
• Working experience with Windows 10 & 11
• Proficient troubleshooting and installation of MS Office, Teams, and Outlook
• Proficient in engaging with end users on the installation, maintenance, configuration and integrity of operating and software systems
• Experience with Windows Server
• Experience resolving Citrix helpdesk tickets
• Experience with Service Now incidents and requests
• Background in helpdesk environment
• Airport experience
• Large enterprise experience