Technical Writer

Team Overview

The Technical Writing Senior Analyst plays a key role in shaping how teams communicate complex information—governing technical content, developing high‑quality materials, and ensuring alignment with organizational standards and messaging. In this role, you will report to the Sr Lead of Technical Writing. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in‑person at an assigned TU office location for a minimum of two days a week.

• Content Development
  • Write, edit, and format moderately complex technical content—including user guides, reference materials, policies, procedures, online help, presentations, forms, and eLearning materials—to meet corporate standards and audience needs.
  • Research, analyze, and document processes, tools, applications, and regulatory information to ensure accuracy and completeness.
  • Create graphical technical content that enhances clarity and usability.
• Governance
  • Support the governance of technical communications across the organization.
  • Help maintain communication standards, style guides, and templates.
  • Review materials to ensure alignment with branding, organizational messaging, and stylistic requirements.
  • Help train associates on documentation standards, templates, and best practices.
• Project Management
  • Assist with governance and project management of technical communications initiatives.
  • Provide status updates and alert project leads to risks, issues, or changes in scope.
• Collaboration & Support
  • Partner with teams across the organization to support creation and management of technical content for internal and external use.
  • Assist associates in effectively communicating complex information.
  • Contribute positively to team dynamics through collaboration, responsiveness, and attention to feedback.

• Bachelor's degree or equivalent experience. Degree in technical communications, technical writing, English, or a related communications field is preferred.
• 2+ years of experience in technical communications, technical writing, or a related field.
• Excellent writing, verbal, and organizational skills.

• Experience with and application of technical communication tools. Current toolset includes Microsoft Office, SharePoint, Mad Cap Flare, Articulate 360, Adobe Acrobat, Snag It, and Confluence.

• Ability to manage complex and competing tasks with accuracy.
• Strong problem‑solving skills rooted in research and analysis.
• Collaborative mindset with the ability to work independently.
• Commitment to consistency, quality, and user‑centric communication.

The U.S. base salary range for this position is $67,500.00 – $112,500 annually. The salary range reflects a reasonable estimate of the range of compensation for this job. At Trans Union, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, full‑time non‑sales positions may be eligible to participate in Trans Union's annual bonus plan. Certain positions may also be eligible for long‑term incentives and other payments based on applicable company guidance and plan documents.

At Trans Union, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health
:
Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection
:
We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family
:
From adoption assistance and fertility planning coverage…