Technical Writer

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Team Overview

The Technical Writing Senior Analyst plays a key role in shaping how teams communicate complex information-governing technical content, developing high quality materials, and ensuring alignment with organizational standards and messaging. In this role, you will report to the Sr Lead of Technical Writing.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

Content Development

* Write, edit, and format moderately complex technical content-including user guides, reference materials, policies, procedures, online help, presentations, forms, and eLearning materials-to meet corporate standards and audience needs.

* Research, analyze, and document processes, tools, applications, and regulatory information to ensure accuracy and completeness.

* Create graphical technical content that enhances clarity and usability.

Governance

* Support the governance of technical communications across the organization.

* Help maintain communication standards, style guides, and templates.

* Review materials to ensure alignment with branding, organizational messaging, and stylistic requirements.

* Help train associates on documentation standards, templates, and best practices.

Project Management

* Assist with governance and project management of technical communications initiatives.

* Provide status updates and alert project leads to risks, issues, or changes in scope.

Collaboration & Support

* Partner with teams across the organization to support creation and management of technical content for internal and external use.

* Assist associates in effectively communicating complex information.

* Contribute positively to team dynamics through collaboration, responsiveness, and attention to feedback.

Required Knowledge and Experiences

* Bachelors degree or equivalent experience. Degree in technical communications, technical writing, English, or a related communications field is preferred.

* 2+ years of experience in technical communications, technical writing, or a related field.

* Excellent writing, verbal, and organizational skills

Required Technical Skills

* Experience with and application of technical communication tools. Current toolset includes Microsoft Office, SharePoint, Mad Cap Flare, Articulate 360, Adobe Acrobat, Snag It, and Confluence.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

* Ability to manage complex and competing tasks with accuracy.

* Strong problem‑solving skills rooted in research and analysis.

* Collaborative mindset with the ability to work independently.

* Commitment to consistency, quality, and user‑centric communication.

Benefits that support every part of your life:

At Trans Union, we design benefits to help you feel well, do well, and plan well-from day one.

For Your Health:
Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection:
We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family:
From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future:
Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan…