Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive.

Responsibilities:

- Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally.

- Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices.

- Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly.

- Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational.

- Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure.

- Travel between sites as needed to provide on-location technical support and maintain consistent service coverage.

- Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs.

Requirements - At least 2 years of experience in an IT support, desktop support, or help desk environment.

- Demonstrated ability to troubleshoot issues related to Microsoft 365 and Active Directory.

- Hands-on experience supporting Intune and technology used in classroom or instructional settings.

- Familiarity with ticket management systems and standard support workflow practices.

- Working knowledge of computer hardware, printers, and peripheral device troubleshooting.

- Reliable transportation and willingness to travel between locations as required.

- Strong communication skills and a customer-focused approach to technical support. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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