AVP Reliability Engineering

Overview

AVP & Reliability Engineering - IE05HE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Reporting to the VP of Reliability Engineering under CTO, the AVP of Reliability Engineering will have end-to-end accountability for the reliability of all IT services within Claims, Contact Center, Billing, Premium Audit, Publishing, Identity Access Management and Shared Digital Enablement Services. This leader will be accountable for building, adopting, and maturing the Reliability Engineering (RE) tools, practices, and automation of Dev Sec Ops  to enable Build to Run model of the future on the cloud.

He/she will lead a team of five direct reports and about 15-20 onshore and offshore engineers and vendor production support resources. The leader and his/her team will be responsible for building, optimizing, and maintaining the cloud automation capabilities to enable infrastructure provisioning, application availability, testing, quality, application deployment, resiliency, recovery, and efficiency of core IT applications.

• Responsible for building reliability engineering and automation capabilities across the Claims, Contact Center & Digital Enablement portfolio as part of our Cloud Modernization.
• Accountable for RE, Dev Sec Ops  and AIOps automation capabilities leveraging the necessary tools to enable our vision of CI/CD and Build to Run Model.
• In this role, AIOps is expected to be more than monitoring: drive implementation of intelligent event correlation, anomaly detection, and alert noise reduction to improve signal quality and accelerate detection. Enable automated triage and guided remediation through integration of observability platforms with ITSM (incident, problem, and change workflows), ensuring actions are auditable and safely executed. Success should be measured with operational outcomes such as reduced MTTD/MTTR, fewer repeat incidents, improved change success rate, and higher availability/SLO attainment.
• Build tools and capabilities needed by cloud engineering teams to optimize development, providing advancement in technology and efficiency for application teams.
• Foster an engineering culture with extreme automation across the technology stack and application footprints, across traditional and modern architectures, resulting in enhanced developer experience and IT productivity improvements.
• Support cloud needs with improvements in performance, scalability, resiliency, reliability, stability, and observability, delivering on end-user requirements and continuously modernizing services to improve developer productivity, automation, and reduce operational cost.
• Provide support for the cloud transformation, adoption, and maturity of reliability engineering within teams (roles, skills, automation, processes). Help enable support functions to shift left from Infrastructure to CIO application teams.
• People Leader and Strategic Partner – develop and maintain a sustainable organization through hiring, performance management, coaching and development of a multi-discipline organization, including managing strategic business and vendor partner relationships to create value for the organization.
• Lead transformational change management by championing automation adoption and foster a culture of continuous learning and improvement.
• Partner with CIO teams across LOBs enabling broader engineering teams with necessary tools, best practices, foundational capabilities to mature end-to-end automation and position the organization for a future operating model.

• 10+ years of experience in an SRE or Full Stack Manager role, including RE experience at an organization that has embarked on a cloud migration.
• 10+ years in executive leadership, engineering, application management and operations roles with a track record of technical innovation and leading diverse teams.
• Strong cloud engineering mindset with hybrid cloud experience across public cloud providers and technologies used in reliable and automated environments.
• Demonstrated ability to own, transform, mature, and deliver enterprise reliability engineering tools and capabilities.
• Strong knowledge of cloud product management, cloud engineering, and Agile engineering principles.
• Proven execution of cloud-based and on-prem automation tools and services across various service delivery models.
• Ability to act as a strategic thought leader and credible business partner by peers.
• Highly collaborative leader who partners with peers and stakeholders and can make decisions in a fast-paced, customer-focused environment.
• Exceptional critical thinking and problem-solving skills.
• Strong verbal and written communications with the ability to negotiate and influence across diverse teams and build strong business relationships.
• Property & Casualty…