Deskside Support Engineer

Overview

Corient is seeking a talented individual to join our team as a Deskside Support Engineer. This role is responsible for supporting a wide range of IT-related issues, including laptops, networks, telecom, video conferencing, printing, mobility, and infrastructure problems. The Deskside Support Engineer will diagnose, resolve, and respond to IT incidents, requests, and tasks in a fast-paced environment. This position involves end-user support and installing/maintaining computer hardware and software using both hands-on and remote capabilities to ensure efficient and successful operations of Corient’s corporate business, while adhering to all IT and security standards and practices.

The role will collaborate closely with other IT groups, business departments, and external entities.

Salary information:
This position is exempt and is paid according to the laws of the State of Illinois. The pay range for this position is $64,000-$88,000 per year
. The company provides a range to reflect a variety of factors that are considered in compensation decisions including experience, skills, knowledge, abilities, education, licensure and certifications, and other needs. Salary offers are determined based on final candidate qualifications and experience.

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

Corient is an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.

• Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient’s ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

• Associate degree (or equivalent proven industry experience).
• 3–4 years of experience in deskside support with a focus on end-user services.
• Strong problem-solving, analytical and customer service skills.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with Windows 11.
• Knowledge of Microsoft Office applications such as One Drive, SharePoint, Microsoft Outlook, Teams, Excel, Word and PowerPoint.
• Experience with ticketing and incident management platforms, for managing user requests and escalations.
• Knowledge of networking fundamentals and remote support tools.

• A+ Certification (Highly Preferred).
• Bachelor’s degree.
• Experience with Active Directory administration
• Experience with Citrix and Ring Central.
• Experience with cloud printing solutions such as Printix or Papercut.
• Experience with Video Conference and Collaboration technologies.
• Experience working with Active Directory.
• Microsoft MCP Certifications.

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be…