Technical Support Coordinator; Part-Time

Overview

National Louis is a 135+ year old university grounded in the values of innovation, access, excellence, and equity. It is dedicated to continuous improvement and superior student service, empowering change and building healthy communities.

What You Will Do: By coordinating entry-level technical support, you will provide assistance to internal NLU clients, troubleshoot and resolve technical issues, maintain support request logs, and update IT-related documentation.

• Provide users with quick resolutions to technical issues with desktops, laptops, printers, account access, wired and wireless network troubleshooting, and classroom technology.
• Assist in preparing and updating IT-related documentation, such as manuals or user guides.
• Maintain logs of support requests, resolutions, and IT activities.
• Install and update software applications on desktops, laptops, and servers.

• Associate’s degree or High School Diploma / GED.
• 1 year of relevant experience.
• Understanding of operating systems, hardware, and computer troubleshooting.
• Willingness to learn and adapt to new technologies and procedures.
• Ability to work independently and as part of a team.
• Time Management
  :
  Prioritizes tasks and manages time to ensure deadlines are met.
• Solving Projects
  :
  Proactively anticipates and prevents problems, defines and investigates issues, gathers information and arrives at workable solutions.
• Customer Focus
  :
  Demonstrates that internal customers are a high priority, identifies needs, responds promptly, and keeps customers informed.

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We foster a culture where diversity, equity, and inclusion remain at the core of who we are and are a way of life for the NLU community. Our goal is to inspire and empower employees and community members to cultivate an environment that uplifts and advances institutional culture.

The salary range for this position is $18.14 to $24.29 per hour. The typical part‑time workweek is 20–29 hours. Compensation decisions are based on job‑related knowledge, skills, experience, market considerations, and internal equity. NLU part‑time staff are offered a wide range of benefits, including health insurance, retirement benefits, and paid time off.