Solutions Product Manager

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Solutions Product Manager is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using the platform's existing capabilities. This role is hands‑on and execution‑focused, partnering closely with customer‑facing teams and AI agents to transform manual processes into automated workflows. Unlike a traditional PM responsible for product feature development, this role focuses on blueprint creation, process improvement, and identifying automation opportunities, while providing structured feedback to Product.

• Partner with customer‑facing team leaders to map and analyze customer requirements for new solutions
• Identify operational inefficiencies, manual processes, and automation opportunities for each solution
• Build solution blueprints and workflow automations using current platform features
• Work directly with AI agents and prompting tools to design automated solutions
• Validate, test, and iterate blueprints for accuracy, consistency and performance
• Document solution architecture, demonstrations, and implementation guidelines
• Provide detailed feedback to Product Managers regarding feature gaps and enhancements needed to support solution scalability
• Support rollout and enablement of blueprint solutions across teams and customers

• 5+ years of experience in Financial Services (e.g., Banking, Insurance, Asset Management, Lending, or Fin Tech)
• Familiarity with financial operations, compliance, or risk‑related processes (e.g., onboarding, audits, claims, or payments)
• Experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
• Proven experience translating business requirements into structured automated workflows or solutions
• Hands‑on technical experience with automation tools, workflow builders, AI prompting, or low/no‑code platforms
• Excellent communication and collaboration skills across both technical and non‑technical audiences
• Analytical mindset with ability to measure solution impact through data

• Experience in SaaS, AI automation, contact center operations, or customer experience technology
• Experience with prompt design or agent‑based automation solutions
• Familiarity with feature prioritization and product feedback processes
• Understanding of regulatory or compliance frameworks (e.g., SOX, KYC/AML, audits, or third‑party risk)

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We are committed to a workplace that’s inclusive and free from discrimination. Recruitment, hiring, and promotion decisions are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, and other aspects of employment. For more details, see our Candidate Privacy Statement and EEO policy.

In the United States, compensation will be determined by location, job level, job‑related knowledge, skills, and experience. The typical base salary range for this position is $148,500–$223,900 annually (or $178,900–$246,000 in select cities within the San Francisco and New York City metropolitan areas). This range includes base salary only and does not include bonus, equity, or other incentives. Benefits include time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

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