Support Engineer, Sr. Associate

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Support Engineer, Sr. Associate for the Portfolio Accounting and Data Services (PADS) team. Provide Levels 1‑3 support for core data processing and servicing platforms and support teams developing data products.

• Level 1 Support: respond to basic queries, troubleshoot, log issues, and document escalations.
• Level 2 Support: investigate complex issues, collaborate with engineering to identify root causes and solutions, and propose platform enhancements.
• Level 3 Support: guide and troubleshoot data product teams, ensure integration, develop scripts/tools, and recommend best practices.
• Documentation & Training: maintain support documentation and conduct training sessions for users and developers.
• Monitoring & Reporting: oversee system health, performance, and security; produce regular reports detailing support activities and improvement opportunities.

• Bachelor’s degree in computer science or related field.
• Minimum five years of technical support experience.
• Understanding of cloud architecture and design principles.
• Proficiency in troubleshooting, performance tuning, and problem‑solving.
• Strong written and verbal communication skills.
• Basic skills in Terraform, Kubernetes, Azure, Git Hub, and Snowflake.
• Development experience in Java and Python.

• Experience in a Dev Ops role using Azure Dev Ops.
• Familiarity with current data tools and platforms.

$88,900 – 151,100 USD. Salary range is a good faith estimate of base pay.

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts, disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Additionally, a discretionary bonus program may include an equity component.

Northern Trust is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at