Global LMS Administrator

Own and elevate Gallup’s global learning ecosystem.

As the global LMS administrator at Gallup, you’ll serve as the technical and strategic steward of our global learning management system. You will manage and optimize our customer-facing and internal LMS environments, ensuring they are stable, scalable, integrated and future-ready, while building digital learning experiences that bring Gallup’s research and intellectual property to life.

• Own and administer Gallup’s global LMS platform ecosystem, including U.S., international and internal environments
• Manage LMS configuration, permissions, content structures, integrations, reporting and platform functionality across customer-facing and internal use cases
• Partner with Gallup technology teams to maintain and improve integrations with Oracle and other enterprise systems
• Own the LMS roadmap, governance standards and continuous improvement backlog in partnership with learning, technology and business stakeholders
• Improve learner navigation, search, content organization and user flows to create simple, scalable and engaging digital learning experiences
• Collaborate with learning experts to design, configure and deploy digital learning experiences that bring Gallup’s research and intellectual property to life
• Write and maintain custom HTML and CSS to support platform customization, accessibility and user experience
• Troubleshoot technical, operational and customer issues; identify root causes; and implement sustainable solutions
• Monitor LMS usage, learner behavior, reporting accuracy and support trends to identify opportunities for improvement
• Maintain clear documentation, compliance records, QA processes and reporting standards across global environments
• Use AI and automation tools to accelerate workflows, improve personalization, optimize platform operations and support Gallup’s evolving digital learning strategy

• Digital learning experts who are energized by creating engaging content and optimizing sophisticated LMS and digital learning ecosystems
• Self-starters who need minimal direction, confidently step into ambiguity and take full ownership of complex systems and integrations
• Continuous learners who stay on the cutting edge of AI, automation and emerging learning technologies and proactively experiment with new tools to improve scale, efficiency and experience
• Organized perfectionists known for meticulous documentation, compliance accuracy and flawless execution across high-volume, global environments
• Engaging collaborators whose charisma and credibility allow them to effortlessly build influential relationships with developers, senior stakeholders and subject matter experts
• Strategic problem solvers who see beyond today’s system limitations and proactively recommend forward-thinking improvements to Gallup’s digital learning ecosystem
• Adaptable multitaskers who adjust to accommodate unexpected changes and quick turnarounds in a fast-paced, deadline-driven environment

• Master’s degree in instructional technology or a related field preferred
• At least five years of experience administering enterprise-level LMS or LXP platforms such as Thought Industries, Workday Learning, Degreed, Coursera, Cornerstone, Docebo or similar required
• Experience developing digital learning content using tools such as Articulate Storyline, Adobe Captivate or similar required
• Experience with HTML and CSS required
• Experience integrating LMS platforms with enterprise systems such as Oracle required
• Experience with SSO, SCORM, xAPI, LTI, APIs, data feeds or LMS/LXP integrations strongly preferred
• Experience with learner data, platform analytics, completion tracking and compliance reporting required
• Experience working in large-scale environments serving global or high-volume user populations required
• Experience collaborating with technical teams or developers required
• Demonstrated experience using AI tools to enhance digital learning design, platform optimization or workflow automation required
• Experience with accessibility standards and digital learning QA preferred
• A commitment to working on-site at Gallup’s Chicago office at least three days per week required
• Eligibi…