Salesforce Technical Architect
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-05-23
Listing for:
TechDigital Group
Full Time
position Listed on 2026-05-23
Job specializations:
-
IT/Tech
Systems Analyst, IT Consultant, IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
Responsibilities
- As a Team Leader within this Telecom project team, guide customers through the implementation of Salesforce solutions using agile methodology
- Engage customer stakeholders to understand desired business outcomes and define success criteria
- Articulate to customer stakeholders the value of recommended solutions and approach
- Lead Discovery and requirements refinement sessions to uncover customers business, functional, and technological requirements
- Perform fit-gap analysis between Salesforce functionality and client requirements
- Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
- Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
- Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
- Develop training curriculum and deliver training sessions to the solution's end users
- Work with the Engagement Manager to manage the project to scope, budget and timeline expectations
- Hands on experience with developing Omni Studio Studio guided experiences
- Engage in code reviews and ensure adherence to best practices
- Identify any application/code security issues and recommend solutions to resolve them
- Integrate and test systems using automation and non-automation methods
- Strong foundation in version control, configuration management, deployment methodologies and release management
- 7+ years of experience working within Telecom Applications
- Understanding of Telecom OSS/BSS Applications
- BA/BS degree in Business, Computer Science or Engineering - or equivalent work experience; MBA preferred
- 5+ years' experience in providing technical consulting and implementation with the Salesforce Eco-system, inclusive of E-Comm B2B and CPQ
- Experience designing and building Salesforce integrations with Telecom applications (ie Amdocs)
- Experience with business process definition, best practices, and reengineering
- Understanding of the key levers for Sales, Service, B2B, B2C, hybrid business models
- Great teamwork and collaboration skills
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