Solutions Architect, SMB

About the team

Stripe’s SMB Solutions Architecture (SA) team works with technical and business leaders (CTO/ CIO/ CEO/ Founders, payments leaders and product engineering teams in the SMB segment) to evangelize Stripe’s solutions in the market. A solutions architect builds relationships with decision makers and thinks strategically about the business needs of Stripe’s customers. The role identifies and proposes Stripe solutions to solve complex business challenges and drive growth for our customers.

SMBSAs establish and prescribe best practices around a customer’s strategy, provide business and technical thought leadership, and are viewed as trusted advisors. They work on scaling business processes aligned to maximizing account coverage while collaborating closely with customer and partner resources to deliver solutions that can be adopted quickly.

As a member of the team, the Solutions Architect will build highly consultative trusted relationships with C‑level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission‑critical business challenges. She/he will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe.

• Drive thought leadership and build executive relationships with key business and technical stakeholders including CIO, CTO, COO, CRO, CDO & Head of Payments; strive to become their trusted advisor
• Work to deeply understand the customer’s business objectives and apply Stripe’s payments, SaaS, Banking‑as‑a‑Service and Link Network solutions to customer challenges
• Secure the technical win for Stripe’s products by delivering demos, responding to RFPs, evangelizing Stripe’s products, and collaborating internally on narratives that align with the customer’s goals
• Creating scalable processes (1:
  
  M customer engagements, webinars, office hours, etc.), partnerships (with external and internal partners) and scaled assets (reusable videos / templates) to act as a force‑multiplier in the sales process
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods
• Collaborate with multiple internal stakeholders including go‑to‑market, product and marketing to deliver impactful EBC briefings for SMB accounts
• Act as the voice of the customer to inform our product team on insights, trends, and opportunities across our SMB accounts
• Work closely with professional services and partners to accelerate activations and time to live
• Collaborate with partners to help Stripe scale and reach its Total Addressable Market
• Approximately 25% travel is anticipated to help you connect in‑person in a meaningful way with users and collaborate internally

An ideal candidate should have experience working for medium to large software companies (preferably in payment‑tech), focused on identifying business priorities, technology strategy, and solution design.

They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success including business value identification (discovery / demo cycles), road‑mapping, and advising on successful execution strategies.

Ideal candidates have external customer‑facing experience, payment expertise (preferred but not required), and can present and architect Stripe’s solutions, persuading decision makers to leverage Stripe technology to drive business value. Candidates have previous experience in web architecture, enterprise architecture or in defining and optimizing financial business processes.

• 5+ years of total relevant experience (software development, enterprise sales/architecture, business development, etc.)
• 2+ years of experience in a similar customer‑facing engineering role (e.g., solutions architect, sales engineer, customer success, professional services delivery) for a fintech/payment‑tech/global software enterprise
• Experience as a customer‑facing role – presenting and architecting solutions; domain experience in the payments space is…