Technical Client Success Associate; Chicago

Position: Technical Client Success Associate (Chicago Based)
The way the world finds information is undergoing its nbiggest shift in 20 years. It used to be simple: you typed a word into a search nengine and clicked a link. Today, discovery is fragmented. People get nanswers from AI Overviews, chatbots, and voice assistants just as often as they nuse traditional search results. At seo Clarity, we ve built a technology that nkeeps the world s largest brands visible in this new reality.

We see a merger of SEO and AI Search (AEO) and built our nplatform to ensure that a brand s information is retrieved, synthesized, and ntrusted by both humans and AI agents. The Technical Client Success Associate is an entry level role designed for recent graduates or early career nprofessionals who are eager to build a career at the intersection of ntechnology, SEO, AEO and enterprise client success.

This is a nstructured learning role   you will be immersed in the day to day work of our nsenior Technical Client Success Managers, gaining hands on exposure to the full nclient lifecycle across our SEO Automation platform. Learning & Shadowing
* Shadow senior TCSMs on live client calls, onboarding nsessions, platform demos, and quarterly business reviews
* Observe how TCSMs diagnose technical platform issues, nescalate internally, and communicate resolutions to clients
* Attend cross functional team meetings with Product, nTechnical Services, Sales, and Professional Services to understand each team's nrole in client success
* Participate in a structured onboarding curriculum covering nthe seo Clarity platform, SEO fundamentals, and our client success methodology Supporting Senior TCSMs
* Assist with preparation of client facing materials including npresentations, training guides, and health check reports
* Help maintain accurate client records, activity logs, and ntask tracking across CRM and project management tools
* Support data analysis projects using Excel and Google nAnalytics, creating custom reports for enterprise clients
* Contribute to email campaigns, client surveys, and nrelationship nurturing outreach under TCSM guidance
* Review client requests and work with TCSMs in setting up nTechnical Optimizations and Split Tests for clients in the seo Clarity platform  Building Platform & Technical Knowledge
* Develop deep familiarity with the seo Clarity SEO Automation nplatform through self directed study and structured training
* Learn to articulate platform functionality, technical nconcepts, and implementation best practices to both technical and non technical naudiences
* Assist with configuration and setup tasks for new and nexisting client implementations Requirements4 year BA/BS degree (any discipline;
Marketing, nBusiness, Communications, or Computer Science preferred Excellent written and verbal communication nskills   you can explain complex ideas clearly and confidently Proficiency in Microsoft Office Suite, with nsolid Excel skills (formulas, pivot tables, data formatting) Comfortable presenting or speaking in front of nan audience Strong organizational skills and a high nattention to detail Genuine curiosity about technology, digital nmarketing, and how search engines work Basic Understanding of HTML Preferred Internship or nproject experience in marketing, customer success, account management, or a ntech related field Exposure to nanalytics tools (Google Analytics, Adobe Analytics, or similar) Familiarity nwith SEO concepts or content optimization Benefits At seo Clarity, we embrace and celebrate our differences.

We nbelieve that diverse backgrounds, cultures, abilities, experiences, thoughts, nand perspectives lead to more creative problem solving, better outcomes and a nstronger organization. seo Clarity is proud to be an equal opportunity employer. nWe believe all our colleagues share in this commitment to fostering an nenvironment that supports, inspires, and respects all individuals. We seek to nrecruit, develop, and retain the most talented individuals from all social nclasses, who also share our beliefs.

At seo Clarity, employment is based solely on an nindividual s merits and qualifications related to their professional competence. nWe do not discriminate against any applicant or employee because of race, ncolor, religion, gender, sexual orientation, gender identity, gender nexpression, national origin, mental or physical disability, age, genetic ninformation, military or veteran status, marital status, pregnancy or related nconditions, or any other basis protected by law or local ordinance.