Senior UX Researcher

Career Area

Technology, Digital and Data

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry-leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

As a Senior UX Researcher, this position will drive the complete research process and collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing, and Engineering to influence key strategy and execution decisions. The research will be instrumental in defining next-generation products, spearheading a customer-centered decision-making process, and developing the most useful and usable product and service experiences for a global audience.

This position will conduct independent research, analyze real user behavior, and work with User Interface Designers, Product Managers, and Engineers to improve and develop our product and service features. The work spans across all products and services, and this position is encouraged to identify new opportunities for user experience improvements. The position will strive to connect users with Caterpillar products and services, making that connection intuitive and accessible.

• Partner with design, product/services, and marketing colleagues to understand business needs and design appropriate research studies to generate focused insights.
• Design and conduct user research studies, including surveys, in-depth interviews, field studies, focus groups, and concept/prototype testing.
• Foster collaboration with designers, product and service managers, marketers, and sales to translate insights into actionable recommendations that inform execution.
• Work in partnership with other researchers and organizations (e.g., data analytics) to create comprehensive and coordinated research strategies that triangulate data from different sources/methods to develop recommendations.
• Cleverly deliver research findings with strong recommendations.
• Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, surveys, etc., to understand how users experience online searches.
• Work with designers, product and service managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Identify and prioritize research questions based on analysis of existing product and service designs, business needs, project goals, and risks.
• Communicate results and opportunities in clear, concise, and compelling ways to all levels of management.
• Drive impact, as measured by changes to the product and service design and development roadmap.

• Creativity and Curiosity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and the ability to apply it to a variety of business situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Web Software Design: Knowledge of web software design; ability to design, develop, maintain, and enhance web-based or web-enabled software.
• Human-Centered Design (HCD): Knowledge of the Human-Centered Design model, principles, and concepts; ability to understand the perspective of people who experience a problem, their needs, and provide them with a solution that truly meets their…