IT Customer Service Rep- Onsite

Contractor Opportunity: IT Customer Service Representative

Location: Onsite – Chicago, IL

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: BCforward

Start Date: 6/15/2026

Duration: 6 Months with potential for extension

The Infrastructure Shared Services for Client group serves as the internal global IT organization, delivering essential day‑to‑day technology support that keeps the business running smoothly. In this role, you will be a key on‑site IT support professional, providing hands‑on and remote assistance across workstations, mobile devices, conference rooms, and office technology.

This is a highly visible, customer‑facing position ideal for someone who thrives in an in‑office environment, enjoys solving technical problems, and takes pride in delivering reliable, high‑quality IT support.

This opportunity is open to individuals located in the Chicago, IL and surrounding areas.

Project hours of operations: Monday – Friday. Candidates must be available to work an 8-hour shift between 8:00 AM to 5:00 PM Central Time.

• Log, track, and resolve service requests and incidents using Service Now, ensuring timely and accurate updates.
• Provide in person and remote technical support for end users, including Windows 11, MacOS, and mobile devices (iOS and Android).
• Deploy, image, and reimage laptops and workstations using Microsoft Autopilot and Intune, following standard procedures.
• Support Microsoft Teams meetings and conference room technology, ensuring smooth collaboration experiences.

• Resolved desktop, workstation, and mobile device support tickets that meet defined service levels and customer satisfaction standards.
• Accurate inventory management and asset tracking, including preparation, packaging, and shipment of laptops and accessories.
• Cleaned, sanitized, and deployment‑ready IT equipment maintained to established hygiene and operational standards.
• Consistent on‑site IT support coverage for office users, meetings, and shared technology spaces in the Chicago location.

• Microsoft 365 tools, including Outlook, Teams, and Office applications, for communication and productivity.
• Service Now for incident management, service requests, and tracking.
• Conference room AV and Microsoft Teams Room technologies (as applicable).

• Bachelor’s degree in information technology, Computer Science, or related certifications
• Minimum of 3+ years’ experience in desktop support or IT help desk roles
• Ability to lift and transport IT equipment up to 30 lbs as needed
• Familiarity with imaging and workstation setup procedures

• Knowledge of Microsoft Teams Room device functionality
• Experience using and building AI toolkits
• Bilingual
• Experience supporting network infrastructure

• 100% in office, based in Chicago, IL
• 2 Interviews will be completed in person or MS Teams, one for technical skills check and a final interview

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 6/5/2026.

BCforward offers a market competitive suite of benefits including but not limited to major medical, HSA, dental, vision, employer‑provided group life, voluntary life insurance, short‑term disability, long‑term disability, and 401k. See more information on our benefits here:

Accenture believes that no one should be discriminated against because of their differences.

All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by…