Program Manager II – Business

Program Manager II – Business Applications

Chicago, IL 60607, United States

Schedule:
Full Time

Job Type: Hybrid

Salary Type:
Salary

As a Technical Program Manager within the Biz Tech team, you will move beyond tactical application support to take a central role in shaping the future of shipment support across TMS and Workload ecosystems. This is a high-impact strategic position focused on enabling AI agents and defining the long-term vision for our support tooling landscape.

Working out of our Chicago office, you will collaborate alongside key stakeholders in Strat Ops, Product Operations, and the broader Biz Tech team to ensure our technology stack scales with the business. You will lead critical evaluations of new technologies and drive the architectural decisions that bridge the gap between complex business needs and technical automation.

• Future-State Foundation: Establish the overarching framework for shipment support tooling across TMS and Brokerage.
• Product Evaluation: Co-lead high-priority evaluations for new platforms (e.g., Bliss) and manage vendor relationships for Front and Zendesk.
• AI Integration: Define and develop support capabilities that align with business growth and the integration of AI agents.
• Platform Road mapping: Own the H1/H2 technical roadmap, ensuring system health, scalability, and uptime.

• Integration Planning: Plan and manage major integrations, upgrades, and complex application build-outs.
• Technical Design: Apply deep technical knowledge to design and architecture decisions to ensure functionality is built for supportability at scale.
• Governance & Security: Develop and enforce governance strategies, admin guardrails, and security standards for business applications.
• Documentation: Create comprehensive  Who, What, Why  documentation for major use cases, detailing functional requirements and implementation strategies.

• Stakeholder
  
  Collaboration:
  
  Partner side‑by‑side with fellow Program Managers and regional leads to align technical solutions with evolving business needs.
• Process Improvement: Proactively identify workflow bottlenecks and help implement automated solutions to drive OpEx savings.
• Operational Insight: Engage directly with Brokerage and TM operations to understand support workflows and translate them into effective tooling strategies.

Backing up our Support Engineers as needed in the following areas:

• Ticket management: Tracking, prioritizing, and escalating support tickets.
• Incident resolution and troubleshooting.

• Education: Bachelor’s degree in Information Systems, Operations Research, or a related field.
• Technical
  
  Skills:
  
  Basic knowledge of SQL and business intelligence tools like Tableau, Power BI.
• Experience: 2+ years in technical program management or a high‑level technical support role, preferably supporting enterprise applications like Front or Zendesk.
• Communication: Excellent interpersonal and communication skills with a strong focus on customer satisfaction.
• Problem‑Solving: Strong analytical abilities to troubleshoot deep‑tier technical incidents and optimize complex configurations.
• Organizational
  
  Skills:
  
  Ability to manage multiple tasks simultaneously and prioritize effectively.
• Team Player: Demonstrated ability to work collaboratively in a team environment.

• Certifications: Certifications in any of the supported applications (e.g., Salesforce Certified Administrator, Zendesk Support Administrator).
• Industry
  
  Experience:
  
  Experience in the logistics, freight, or transportation industry.

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits such as a company sponsored health plan, dental and vision benefits, 401(k) match, financial and mental wellness benefits, parental leave, short‑and‑long‑term disability coverage, and life insurance. U.S. based employees may also be eligible for performance or sales incentive bonus programs and other types of compensation depending on the role.

For Chicago‑based roles:
The salary range for this role is $82,650.00 - $ per year.

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.