UX Researcher — Enterprise SaaS; Hybrid, Chicago

UX Researcher job cago, IL.

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a UX Researcher at iManage Means…

You will impact the direction for a suite of enterprise software solutions across multiple domains (Security, AI/ML, Productivity, etc.) built for web, mobile, and desktop consumption. As a UX Researcher, you will play a critical role in shaping the user experience by uncovering insights that inform product direction, feature design, and overall user satisfaction. You will partner closely with Product Managers, Designers, and Engineers in a fast-paced, collaborative environment.

You will be responsible for designing and documenting research plans, identifying key user personas, moderating user research sessions, and reporting findings to the project team and stakeholders. Your prime responsibility will be as a User Research advocate, identifying and removing roadblocks to research, and directing the research strategy for multiple enterprise products.

iM Responsible For…

• Establishing the foundation for both qualitative and quantitative research across 2-3 products.
• Working closely with UX, Product Management & Development teams to gain an understanding of the iManage product portfolio.
• Determining and implementing the best UX research methodology to use for a particular product/feature.
• Planning and conducting generative and evaluative research (e.g., user interviews, usability testing, surveys, etc.).
• Developing personas, user journey maps, and other artifacts to communicate user needs.
• Defining benchmarking metrics and tracking them over time.
• Moderating remote and in-person user test sessions.
• Analyzing qualitative and quantitative data to extract actionable insights.
• Collaborating with product and design teams to prioritize research needs and integrate findings into the product development cycle.
• Sharing and maintaining project data transparently in a central research repository.

iM Qualified Because I Have…

• Bachelor’s degree in Human Computer Interaction, Human Factors, Psychology, User Experience Design, Industrial Design, Industrial Engineering, or other related fields (or equivalent practical experience). M.S./M.A. (or equivalent practical experience) is preferred.
• 3+ years of experience as a UX Researcher.
• A passion for uncovering pain points and delights in digital products, as well as helping to solve difficult user experience problems.
• Experience collaborating with designers, developers and product teams across multiple products.
• · Experience in desktop, mobile or web application testing in both moderated and unmoderated environments.
• An ability to effectively articulate issues and concerns to team members and clients as well as working to strategize potential solutions.
• Excellent verbal and written communication skills.
• Experience planning long-term user research strategy.
• Proven ability of conducting user research in a LEAN UX environment and Agile/Scrum development process.
• Comfort with ambiguity and fast iteration cycles.
• Experience delivering actionable insights that impact product tactically and strategically.
• Confidence to advocate for user needs when technical constraints create resistance.
• Experience spotting and prioritizing highest value initiatives in the sea of marginal improvements.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning;

so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful,…