Business Application Manager

About the Role

We are looking for a dynamic and accomplished Business Applications Manager to join our Global Information Systems (GIS) team. This is a high‑visibility, strategic role that sits at the intersection of technology and business leadership. You will engage directly with VPs, Senior Directors, and other executive stakeholders to uncover automation and agentic AI opportunities, translate complex business requirements into scalable solutions, and deliver intelligent workflows that drive measurable impact across the organization.

The ideal candidate is equally comfortable presenting a roadmap to business executives and building an agentic AI pipeline in a development environment. You bring deep technical expertise across our core GIS platforms – Salesforce, Power BI, Snowflake, Net Suite, and Workato – and a proven track record of delivering enterprise automation at scale with an aptitude to understand business process flows.

• Serve as a trusted advisor to VPs, Senior Directors, and business unit leaders to identify, prioritize, and scope automation and AI opportunities.
• Lead discovery sessions and requirements workshops with senior stakeholders, translating high‑level business goals into clear, actionable technical specifications.
• Communicate complex technical solutions in business terms – presenting roadmaps, ROI projections, and project updates to executive audiences with clarity and confidence.
• Build and maintain strong cross‑functional relationships to ensure alignment between GIS capabilities and organizational priorities.

• Design, build, and deploy enterprise‑grade automation solutions using Workato and complementary iPaaS or workflow tools.
• Architect end‑to‑end integrations across Salesforce, Net Suite, Snowflake, Power BI, and other enterprise platforms.
• Develop and implement agentic AI solutions – autonomous agents and intelligent workflows – that reduce manual effort, eliminate process bottlenecks, and improve decision‑making.
• Establish best practices for automation governance, including documentation, testing, error handling, and monitoring.

• Collaborate with the GIS team on platform administration, configuration, and optimization across Salesforce, Power BI, Snowflake, Net Suite, and Workato.
• Identify and implement improvements to existing integrations and data flows between GIS platforms.
• Ensure data integrity, security, and compliance standards are maintained across all automation touchpoints.
• Provide technical guidance and mentorship to GIS team members on automation and AI capabilities.

• Stay ahead of the rapidly evolving AI landscape and proactively bring forward opportunities to apply emerging tools and techniques.
• Build and iterate on AI‑powered solutions leveraging frameworks such as Lang Chain, Microsoft Copilot Studio, Anthropic Claude, or similar platforms.
• Partner with leadership to develop and execute a multi‑year automation and AI roadmap aligned to business strategy.
• Define KPIs and success metrics for automation initiatives and report progress to stakeholders.

• Education:
  
  Bachelor’s degree in information systems, Computer Science, Business Administration, Engineering, or a related field.
• Experience:
  
  Minimum 5–7 years of experience in automation, systems integration, or AI/data roles within an enterprise environment.
• Executive Presence:
  Demonstrated ability to engage, influence, and present to senior business leaders (VP‑level and above); strong executive communication and facilitation skills.
• Workato:
  Hands‑on experience building and managing enterprise automation and integration workflows in Workato or a comparable iPaaS platform (e.g., Mule Soft, Boomi, Zapier Enterprise).
• Salesforce:
  Strong working knowledge of Salesforce CRM, including integrations, data models, and workflow automation (Flow, Apex, or similar).
• Snowflake:
  Proficiency in SQL and experience managing data pipelines and models in Snowflake.
• Power BI:
  Ability to design and publish executive‑level dashboards and reports; DAX experience preferred.
• Net Suite:
  Deep…