IT Business Systems Analyst, Claims

About the Role

The IT Business Systems Analyst – Claims will be part of the Claims Technology team, which is responsible for delivering impactful change aligned to the top company wide and department level goals. The analyst will take the lead identifying business and system requirements for PURE’s Claims system as well as other integrated systems. We are looking for a highly self‑motivated individual who analyzes and defines efficient and creative solutions to business problems.

• Work with IT Project Leads and business stakeholders to identify and execute upon requirements:
  • Take the lead in eliciting, identifying, and evaluating business and system requirements for PURE’s Claims Management system as well as other integrated systems
  • Define and document clear and concise requirements that describe business scenarios and processes in language understandable to both technical and domain stakeholders
  • Own the requirements through their full lifecycle. Ensure that requirements are clearly documented; reviewed and approved by the business community; managed and updated under change control; and developed, tested and implemented to meet the true business needs
  • Prepare user acceptance test (UAT) plans, scenarios, and test cases where applicable, partnering with the business team. Ensure the UAT plans, roles and responsibilities are well documented and communicated. Follow through with UAT testing resources to ensure timely completion and resolve issues found during UAT
  • Work closely with our geographically dispersed IT team (internal & offshore) to assist in the analysis and resolution of production support issues, document them in Rally, and provide timely follow‑up to questions from the Agile team
  • Work with our business group to help them identify unforeseen areas for improvement, whether a process improvement or a system enhancement
• Participate in production support activities:
  • Work closely with our internal IT team to assist in the analysis and resolution of production support issues, document them in Rally, and provide timely follow‑up to questions from the Agile team
  • Work with end users when needed to understand and resolve issues in the system

• 3+ years of property and casualty insurance work experience
• Proficiency with claims platforms is essential. Expertise in Guidewire Claim Center and Contact Manager is strongly preferred, with particular emphasis on experience using Guidewire Claim Center in an on‑premises environment and without the complete Guidewire suite
• Experience participating in personal lines insurance IT projects, with good understanding of insurance business processes and technologies (e.g., claims, product development, quoting, underwriting, rating, workflow)
• Experience working with 3rd party integrations and interfaces such as CCC, Xact, Claimatic, One Inc, Copart, and others
• AI experience is a plus
• Good communication and interpersonal skills, with the ability to interact effectively with business stakeholders and technical teams
• Familiarity with Agile/Scrum frameworks
• Needs only general instructions on work; can walk into a problem and analyze the underlying issue, and use judgment, creativity, and sound knowledge to develop and recommend solutions
• Ability to build strong relationships with internal customers, helping align their needs with what’s best for a organization and working together to find the right compromise
• Strong consensus building skills and ability to convey technical concepts in a clear, understandable way
• Knowledge of XML and SQL Server with the ability to write basic queries
• Occasionally this role may be required to work a few hours on a weekend and/or late night in support of scheduled system releases

The base salary for this role can range from $55,000 to $70,000 based on a full‑time work schedule. Compensation will vary depending on job‑related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience.

All new hires must work onsite at one of our offices during their first week of employment. Candidates should apply only if they are able to meet this requirement.