Sr. Delivery Cons- Connect, Professional Services

Sr. Delivery Cons
- Connect, Professional Services

Job :  | Amazon Web Services, Inc.

Final date to receive applications:
May 31, 2026

The Amazon Web Services (AWS) Professional Services (Pro Serve) team is seeking a skilled Delivery Consultant to design, implement, and manage AWS solutions that meet customers’ technical requirements and business objectives. In this role you will work closely with customers and stakeholders to gather requirements, architect complex, scalable and secure solutions, and guide them through migration and deployment. You will lead project implementation, ensure adherence to best practices, optimize performance, and manage risks.

• Design and implement complex, scalable, and secure AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting support throughout project delivery.
• Collaborate with stakeholders to gather requirements and propose effective migration strategies.
• Act as a trusted advisor to customers on industry trends and emerging technologies.
• Share knowledge within the organization through mentoring, training, and creation of reusable artifacts.

• Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• 5+ years of experience in cloud architecture and implementation.
• 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce etc.
• 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment.
• 3+ years hands‑on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9).

• Knowledge of security and compliance standards including HIPAA and GDPR.
• Experience communicating technical concepts to non‑technical audiences.
• Proficient in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, Cloud Formation).
• AWS Professional level certifications (e.g., Solutions Architect Professional, Dev Ops Engineer Professional).
• Experience with automation and scripting (e.g., Terraform, Python).
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills.
• Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self‑service experiences, including architecture design, model selection, integration, prompt engineering, and data preparation.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

• Mountain View, CA - $ - $ annually
• Denver, CO - $ - $ annually
• Atlanta, GA - $ - $ annually
• Chicago, IL - $ - $ annually
• Jersey City, NJ - $ - $ annually
• New York, NY - $ - $ annually
• Dallas, TX - $ - $ annually
• Arlington, VA - $ - $ annually
• Herndon, VA - $ - $ annually
• Seattle, WA - $ - $ annually

Benefits include health insurance (medical, dental, vision, prescription, basic life & AD&D and supplemental life options), Employee Assistance Program, mental health support, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.