Trinity Information Technology & Digital Syst

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Full Time Management Chicago, IL, US

30+ days ago Requisition

Salary Range: $70,400.00 to $72,000.00 annually

Job Description Disclaimer: The statements in this job description are intended to describe the essential/non‑essential nature and level of work performed by TUCC staff/interns assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities, as other duties and responsibilities may be assigned.

Work Direction: The IT & Digital Systems Manager exercises a level of responsibility as designated by the Executive Pastor of Trinity United Church of Christ (TUCC), providing leadership and oversight for the church’s technology systems, infrastructure, and related services.

Basic Function: The IT & Digital Systems Manager is responsible for the planning, implementation, administration, security, and ongoing support of TUCC’s entire technology ecosystem. This includes network infrastructure, telecommunications, cloud platforms, software systems, data security, and digital tools used across ministries and operations. The IT & Digital Systems Manager ensures reliable, secure, and efficient technology services while managing vendor relationships, supporting staff, and aligning IT systems with the church’s mission and operational needs.

The IT & Digital Systems Manager is responsible for planning, implementing, managing, and maintaining the information technology infrastructure of Trinity United Church of Christ. This includes network systems, telecommunications, software applications, and hardware across the church’s facilities. The IT & Digital Systems Manager works with internal staff and external vendors to ensure reliable technology services, system security, and effective technology training for staff and ministry leaders.

• IT Infrastructure & Network Management
  • Oversee configuration, installation, maintenance, and support of LAN/WAN systems and network infrastructure.
  • Ensure performance, reliability, and security of servers, firewalls, switches, and connectivity systems.
  • Maintain system documentation, network diagrams, and configuration records.
  • Partner with Managed Service Provider (Provi
    
    NET) to monitor infrastructure and resolve issues.
  • Initiate and manage IT service tickets and ensure timely resolution of technical issues.
• Vendor & Service Management
  • Serve as primary liaison with all third‑party IT vendors and service providers.
  • Manage the relationship and service agreement with Provi
    
    NET, including performance and contract oversight.
  • Coordinate system upgrades, maintenance, and infrastructure improvements.
  • Evaluate and recommend new technologies, tools, and service providers.
  • Oversee vendor‑supported systems including security platforms, telecommunications, and cloud services.
• Systems Administration & Application Management
  • Administer and manage core systems including Microsoft 365, email, cloud applications, and user access.
  • Oversee licensing, provisioning, and deactivation of software (e.g., Adobe, Dropbox, Survey Monkey, Constant Contact).
  • Act as system administrator for key platforms, ensuring proper access, usage, and governance.
  • Serve as escalation point for church management systems (ACS / Ministry Platform).
  • Maintain secure credential management and oversee transition of system access and passwords.
• Cloud Phone Systems Support
  • Manage and support cloud‑based phone systems (e.g., 8x8), including moves, adds, and changes.
  • Troubleshoot communication system issues and coordinate vendor support.
  • Oversee implementation of new communication tools such as Dial My Calls .
  • Ensure reliable communication systems across multiple facilities.
• Data Security & Risk Management
  • Oversee implementation and management of cybersecurity tools and protocols.
  • Administer security awareness platforms (e.g., phishing simulations and training tools).
  • Manage personal data protection tools for staff (e.g., Ironwall, Incogni).
  • Ensure compliance with data protection best…