Jira & Confluence Administrator at McDonald's Chicago, IL

Jira & Confluence Administrator

Chicago, IL.

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy focuses on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years.

Joining McDonald’s means thinking big and preparing for a career that can have influence around the world. We see every day as a chance to create positive impact. We lead through values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.

We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thüris, through McDelivery, dine- in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why we’re at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

• Ensure availability and performance of Jira and Confluence, along with installed Atlassian marketplace add-ons as well as Pager Duty.
• Ensure best practice configuration, management and utilization of Atlassian and Pager Duty products.
• Identify and lead best practice maintenance activities such as reduction of customization, archiving, user and group audits/maintenance, etc.
• Provide technical expertise and training in using Jira, Confluence and related Atlassian 3rd party applications as well as Pager Duty.
• Communicate with product stakeholders regarding upcoming changes.
• Build relationships with key internal consumers and external partners of Jira, Confluence and Pager Duty.
• Configuration of Atlassian and Pager Duty products and implementing features, functionality and automation.
• Coordinate the integration and maintenance of tools and process with Atlassian products including Jira and Confluence as well as Pager Duty.
• Evaluate and monitor the impact of releases and code updates on our production environments.
• Lead and manage environment upgrades, ensuring our Atlassian and Pager Duty products are stable and secure.
• Establishing operational and environmental KPIs and dashboards.
• Support creating the overall roadmap and shape demand for enterprise consumption.
• Share management and oversight of ITSM platform instances, the core platform team and any escalations.
• Maximize value by identifying additional business outcomes the platforms allow.
• Active member of the technical governance board and involved in all governance components.
• Contributes towards design configuration decisions to ensure a seamless user experience that aligns with the platform design strategies.
• Platform consumer…