Corporate Traveler -Global Head of GTM Systems - Chicago

Global Head of GTM Systems – Chicago, IL

Corporate Traveler, a brand of the Flight Centre Travel Group, is hiring a Global Head of GTM Systems to own and evolve our sales and customer success technology ecosystem across six global regions. This role sits at the centre of how our frontline teams sell, convert, and retain customers—driving consistency, governance, and value across 600+ users and 10+ platforms. You’ll partner closely with Sales, CS, IT, Security, and Product Marketing to ensure our technology stack scales with the business and delivers measurable impact.

• Job No: 531247-C
• Brand: Corporate Traveler (US)
• Work Type: Full time
• Location: Chicago, IL
• Categories: Sales and Customer Service, Digital and Technology, Leadership

We anticipate offering an annual salary of $175,000
. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

Location:

Chicago, IL

Applications close: 11 Jun 2026 Central Daylight Time

• Act as the global owner of the Sales and Customer Success technology stack across six regions
• Support the global rollout and training of WBD
• Evaluate, select, and support rollout of AI‑led sales and SDR/prospecting tools
• Leverage sales technology to enable conversion initiatives and data‑driven decision‑making
• Identify business needs, evaluate vendors, and manage security and data privacy approvals
• Partner with Procurement on contract reviews, renewals, cost control, and licence management
• Maintain strong vendor relationships and monitor product roadmaps and pricing changes
• Track adoption and usage metrics to inform optimisation and licence decisions
• Own platform configuration, Salesforce integrations, and cross‑tool field mapping
• Conduct pre‑launch testing and ongoing system integrity checks
• Document integration architecture and dependencies across platforms
• Drive global vs. regional training initiatives and develop role‑based enablement materials
• Lead onboarding, feature communications, and ongoing upskilling initiatives
• Build and maintain reporting, dashboards, and quarterly site audits
• Enforce data hygiene standards and governance policies across the stack
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
• Other duties and tasks as assigned

• Experience owning and managing a global sales or customer success technology stack
• Strong expertise in Salesforce configuration and system integrations
• Proven experience with vendor selection, contract negotiation, and licence management
• Demonstrated success driving technology adoption, training, and optimisation
• Experience working cross‑functionally with Sales, CS, IT, Security, and Marketing
• Ability to use usage data and reporting to inform strategic decisions
• North America–based and able to work with global stakeholders

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to DEI through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year.

• Paid Time Off: up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of…