ServiceNow Strategic Portfolio Management; SPM Consultant at RSM US LLP Chicago, IL

Responsibilities

• Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks
• Define and communicate a clear SPM vision and roadmap, aligning Service Now SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes
• Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management
• Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand Project Resource Financials) and drive logical implementation sequencing
• Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities
• Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions
• Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution
• Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes
• Drive stakeholder adoption of standardized demand, project, and resource management processes
• Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments

• 5–7 years of Service Now experience, including Service Now Administrator Certification
• Hands‑on experience implementing and supporting Service Now SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development)
• Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations
• 3–5 years of client‑facing experience in a consulting or advisory role, with strong stakeholder management skills
• 3+ years working in Agile environments (Scrum, SAFe), preferably delivering Service Now or SPM solutions
• Strong understanding of portfolio management, project delivery life cycles, and resource planning
• Proven experience with project governance, demand prioritization, and portfolio reporting
• Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools
• Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
• Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management

• ITIL Foundation Certification
• Service Now SPM‑specific certifications (e.g., Certified Implementation Specialist – SPM)
• Experience integrating Service Now SPM with tools such as Jira, Azure Dev Ops, or other Agile/project management platforms
• Familiarity with portfolio prioritization frameworks, capacity planning, and investment governance models
• Knowledge of financial management concepts such as Cap Ex/OpEx tracking and ROI analysis
• Experience with enterprise Agile frameworks (e.g., SAFe) and their integration with portfolio management
• Understanding of enterprise architecture or governance frameworks such as COBIT or Lean Portfolio Management

Compensation Range: $95,400 - $192,000. Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave);

domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre‑disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.

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