HR Systems Engineer; ServiceNow

Position: HR Systems Engineer (ServiceNow)
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West Monroe is looking for an Automation Engineer to join our Information Technology (IT) team and focus on the configuration and maintenance of automations across our HR SaaS ecosystem. The ideal candidate will have technical experience with Service Now workflows and integrations, as well as additional experience with Talent software as a service (SaaS), processes, and data flows.

As an Automation Engineer, you will be responsible for building automated workflows and overseeing integrations between critical platforms within our Talent software ecosystem. This role will require a strong focus on improving employee experience through streamlining manual processes, gathering stakeholder requirements, and designing system and process architecture improvements. Within an Agile Scrum team, you will work alongside a team of technical experts to maintain key integrations and process automations, all while learning and growing professionally.

This role involves collaborating with key stakeholders, monitoring, troubleshooting, and resolving automation bugs, and sharing best practices across the IT Talent & Productivity team.

This is an exciting role that will present the challenge of helping the business define and implement processes built with AI and automation as core design principles.

Key Responsibilities

• Analyze, design, develop, and implement process automations, workflows, and integrations across tools such as HR Service Now, Workday, Power
  
  BI, and more
• Configure, enhance, and support all aspects of the HR Service Now platform, including assisting with the implementation of Service Now Now Assist
• Partner with other IT Service Management leads to identify and improve data quality, governance, and delivery practices
• Develop and deliver process automations that improve the overall West Monroe employee experience
• Partner closely with key stakeholders to identify trends in data availability, workflow effectiveness, and process improvement
• Engage key stakeholders to gather, understand, and define business requirements
• Collaborate with other departments and corporate IT groups to ensure solutions meet business requirements and fulfill user stories
• Identify and create inventory of process best practice gaps, while maintaining system documentation
• Lead problem management activities such as issue resolution and root cause analysis
• Collaborate with Service Now Managed Services Provider to correct software errors and tune/troubleshoot applications; communicate the appropriate technical requirements to their teams for custom development(as necessary)
• Plan and coordinate UAT, regression testing, and release validation to ensure systems operate correctly in current and future environments
• Work proactively to remove technical debt and security vulnerabilities by implementing scalable, low-customization solutions and platform-native capabilities where possible

Qualifications

• Bachelor's degree in computer science, business management, engineering, or similar preferred
• 3+ years of strong technical experience supporting HR Service Now
• A "driver" personality - constantly pushing toward clarity and results while balancing the need for effective cross-team collaboration
• Experience configuring Service Now modules
• Experience working with HR products and suites, i.e. Workday, Greenhouse, other HRIS systems
• Familiarity with AI features in SaaS platforms and AI governance best practices
• Strong written and oral communication skills - must be able to work well and communicate effectively with technical and non-technical resources
• Experience working in an Agile Scrum sprint-based environment; understanding of Agile Scrum methodology concepts, techniques, and ceremonies strongly preferred
• Ability to multi-task and demonstrate a strong desire to take on new tasks and learn new things
• Ability to analyze, document, understand, and prioritize business challenges
• Work experience in management/technology consulting or professional services industries preferred

Based on pay transparency guidelines, the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Chicago

$119,000-$140,000 USD

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