SRE and Observability Lead; Hybrid

Position Summary

The SRE and Observability Lead will develop and lead Parts Town’s enterprise observability and reliability capability, collaborating across multiple teams to ensure comprehensive monitoring of all environmental components. This role will designate Dynatrace as the system of record for platform health and apply SRE practices to improve availability, performance, and incident outcomes across applications, infrastructure, and integrations.

• Parts Town Pride – virtual tour and culture
• Quarterly profit‑sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On‑demand pay options: access your pay as you earn it, to cover unexpected or everyday expenses
• Health insurance, 401(k) with match, employee assistance programs and paid time off

• Own enterprise observability using Dynatrace across cloud, on‑prem, ERP, WMS, eCommerce, APIs and integrations
• Design service topology, dashboards, alerts and health indicators that reflect business impact
• Apply SRE principles (SLIs, SLOs, error budgets where appropriate) to reduce incidents and improve resilience
• Accelerate incident detection and root‑cause analysis; lead post‑incident reviews focused on systemic fixes
• Identify reliability, performance, and capacity risks before they impact the business
• Define observability and SRE standards and enable teams to use them effectively

• 5+ years in infrastructure, platform, operations or reliability engineering
• Hands‑on experience implementing and operating Dynatrace
• Strong understanding of distributed systems, cloud/hybrid environments and integrations
• Practical experience with SRE or reliability engineering concepts
• Comfortable operating in high‑impact incident and production environments

We work hard and play hard, supporting each other and taking responsibility to improve things for all. Our culture values transparency, collaboration, growth and work‑life balance. We celebrate social events, food and team members’ milestones.

Salary range: $99,133.63 – $, based on qualifications, experience and geographical location.

Parts Town welcomes diversity and, as an equal‑opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.