Technology Program Manager – Core Insurance Platforms

Technology Program Manager – Core Insurance Platforms

Reports to:

Technology Portfolio & Delivery Leader

Location:

Chicago, IL

Independence Pet Holdings (IPH) is undertaking a multi-year enterprise transformation to modernize its insurance technology ecosystem and build a scalable, digital-first operating model across its insurance brands globally. The Technology Program Manager – Core Insurance Platforms leads execution and coordinated delivery of strategic insurance technology initiatives across IPH’s core insurance platform landscape, including policy administration, billing, claims, underwriting, integrations, and customer servicing capabilities.

• Lead delivery activities across core insurance platform initiatives, including EIS Policy, Billing, Claims, Product Configuration, integrations, and supporting applications.
• Drive integrated planning and execution coordination with business program managers, technology delivery leads, product owners, and system integrators.
• Lead Agile/SAFe delivery routines, including program increment planning, dependency management, status reviews, RAID management, and execution tracking activities.
• Lead integrated roadmap coordination across applications, infrastructure, security, data, and integration work streams.
• Drive visibility and accountability for program milestones, dependencies, risks, issues, financials, and action items across multiple delivery teams.
• Lead coordination with system integrators and vendors to monitor deliverables, accelerate blockers, and ensure execution accountability.
• Build and maintain executive-ready dashboards, status reporting, and operational delivery metrics.
• Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to ensure aligned and predictable technology delivery outcomes.
• Lead release planning, deployment coordination, environment readiness, and operational transition activities.
• Ensure delivery activities align with TPDO governance standards, reporting requirements, financial controls, and operational processes.
• Collaborate closely with business and technology leadership to ensure alignment between delivery execution and broader Paw Print and Skylark transformation objectives.
• Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices.

• Strong delivery coordination and execution management skills across complex enterprise technology initiatives.
• Ability to manage competing priorities and operate effectively within fast-paced transformation environments.
• Strong organizational, planning, dependency management, and problem‑solving capabilities.
• Excellent communication and stakeholder management skills with the ability to coordinate across business and technology organizations.
• Experience leading Agile/SAFe delivery models and cross‑functional delivery coordination.
• Ability to facilitate collaboration across system integrators, vendors, and distributed delivery teams.
• Strong attention to detail combined with the ability to maintain visibility across interconnected work streams and dependencies.
• Demonstrated ability to proactively identify risks, accelerate issues, drive execution transparency, and ensure accountability across delivery teams.
• Acts as a collaborative leader who promotes a culture of accountability, continuous improvement, operational excellence, and execution discipline.

• 12+ years of technology program or project management experience supporting enterprise technology delivery initiatives.
• Experience supporting insurance, financial services, or regulated industry technology programs preferred.
• Familiarity with insurance platforms and workflows, including policy administration, billing, claims, underwriting, or customer servicing capabilities.
• Experience working with system integrators, offshore delivery teams, and third‑party vendors.
• Experience supporting enterprise platform implementations such as EIS, Guidewire, Duck Creek, Majesco, or similar platforms preferred.
• Experience working within Agile/SAFe delivery environments.
• Strong…