Senior Technology and Communications Analyst

The Senior Technology Change and Communications Analyst is responsible for the analysis, development and delivery of successful communication and learning programs to support firm technology projects. Utilizing a variety of communication and training methodologies, the analyst ensures the best user experience and optimum adoption of new software and processes, guiding the firm’s personnel through change.

• Serves as change agent and advocate for end users in the delivery of IT business change initiatives.
• Works closely with the core team to learn and understand project requirements in depth and acts as a subject matter expert.
• Composes IT communication and training campaigns in support of IT projects and change initiatives.
• Works within a highly refined project intake and management process to design and deliver firm training programs for all IT projects, focused on delivering the best user experience.
• Analyzes and reports on application configurations and settings to ensure optimum end‑user experience.
• Conducts extensive product testing and delivers detailed feedback throughout the entire project life cycle.
• Creates and delivers training materials, outlines, visual aids, digital guides, eLearning videos, recorded sessions, and communications based on project needs and user feedback.
• Focuses on new and innovative methods of training delivery to cater to frequently changing and new technology.
• Anticipates and evaluates areas of potential difficulty and resistance to change.
• Creates user acceptance documentation, focusing on user requirements and the impact of change.
• Identifies and builds relationships with change champions.
• Conducts user feedback analysis sessions and compiles project feedback surveys.
• Works as liaison with the digital adoption assistant to develop just‑in‑time learning content.
• Contributes to the audit of processes and recommendations for future project improvements.
• Assists with coaching other team members as needed.

• Bachelor's degree preferred.
• At least eight (8) years of related work experience.
• Excellent analytical skills.
• Creative thinker.
• Background knowledge of change and project management protocols advantageous.
• Advanced knowledge of Microsoft
  365 applications (Outlook, Word, Excel, PowerPoint, One Drive, and SharePoint).
• Advanced knowledge of eLearning software, including video creation and online training tools.
• Advanced knowledge of desktop productivity and document management software.
• Experience with macOS preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Strong motivational, presentation, and people skills.
• Strong relationship‑building capabilities.
• Ability to prioritize and work effectively in a fast‑paced, changing environment.
• Ability to work flexible and/or fluctuating hours.
• Ability to work independently and under own direction and initiative.
• Ability to learn new concepts and skills quickly.
• Occasional travel required.

Target Hiring Range: $93,000–$136,000. Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job‑related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWS provides to compensate and recognize our staff professionals for their work.

Full‑time positions are eligible for a discretionary bonus and a comprehensive benefits package.

While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear, and may occasionally lift up to twenty (20) pounds. The typical work environment is an indoor office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Disclaimer:
The above statements are intended to describe the general nature and level of the work performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.