Computer Support Specialist

Computer Support Specialist

Provide support of information technology (I.T.) operations and controls for the Chicago Airports Residential Sound Insulation RSIP (RSIP), including database support, end‑user support, and computer hardware/software maintenance and upgrades.

Encourage independent work, performing tasks without direction, and reports to the Manager of Operations and Controls.

• User Support
  • Set up, test, and install PCs, laptops, printers, telephones, and network connections.
  • Provide onboarding I.T. support for new RSIP staff – telephone, software, account credentials, and management.
  • Maintain interface with current CDA servers.
  • Provide database support to users.
  • Assist RSIP staff with software, system, or hardware issues or failures.
  • Assist RSIP staff with telephone, telephone‑recording, or email issues.
  • Assist teleworking staff with VPN and/or Remote Desktop connection issues.
  • Help staff understand specific features of software, hardware, telephones, or email.
• Network Support
  • Maintain network server access for all PCs, copiers, and printers.
  • Verify and test backups and recovery procedures of network files.
  • Manage security of all systems and apply security patches.
• Asset Management
  • Track and document all I.T. hardware and software assets on a pre‑established inventory spreadsheet.
  • Develop recommendations for equipment and software upgrades or replacements.
  • Plan and implement equipment replacements, including set‑up and testing.
  • Document equipment surplus for donation, recycling, or repurposing and assist with removal.
  • Manage hardware and software licensing agreements.
  • Assist tracking and documenting office and field equipment assets, if required.
  • Research I.T. hardware and software and office/field equipment for purchase.
• Systems Support
  • Assist in development of the RSIP database – standard queries, reports, user roles, privileges, and error troubleshooting.
  • Coordinate interfaces with CDA program and project management systems – CMS, CPICS, SharePoint.

• A+ certification or equivalent demonstrating knowledge of all Windows operating systems.
• Experience with Microsoft Windows 10, Windows 11, Microsoft SQL Server (2014‑2022), and SQL Server Express (2016‑2022).
• Associate’s degree in Computer Technology or equivalent; bachelor’s degree preferred.

$70,000‑$88,000 annually.

• Company‑paid life and disability insurance.
• Optional benefits: pet insurance, legal assistance, supplemental health plans.
• 401(k) with day‑one eligibility: 100% match on first 3% of eligible compensation, 50% match on 3‑5% contributions.
• 10 paid holidays and paid time off starting at 15 days, growing to 25 days.
• Access to Consertus Academy for continuous learning and development.

Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.