ServiceNow Developer

Job Description

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

About the Job

We are seeking a skilled and experienced Service Now Developer to join our Service Now Platform Team within Service Design. As a Service Now Developer, you will design, develop, test, and deploy platform enhancements, integrations, and automations across the Service Now environment. You will work within an Agile delivery model alongside business analysts, QA, platform administration, and vendor development partners. You will collaborate with various stakeholders, including IT teams and business users, to understand requirements and translate them into effective Service Now solutions.

Responsibilities:

* Service Now Configuration:
Perform hands-on configuration and customization of the Service Now platform to meet business requirements. Service Now modules in use include Incident Management, Change Management, Service Catalog, CMDB, Asset Management, ITOM, and more.

* Scripting:
Write and document clean, efficient, and maintainable code using JavaScript, including server-side (Business Rules, Script Includes, Scheduled Jobs, UI Actions, Flow Designer) and client-side (Client Scripts, UI Policies, Catalog Client Scripts). Code reviews and quality control checks should be undertaken as part of every update set, project, and upgrade.

* Integration Development:
Design, develop, and maintain integrations using Service Now Workflow Data Fabric (Integration Hub - Flow Designer actions, spokes, subflows), REST/SOAP APIs (both inbound Scripted REST APIs and outbound REST Messages), and middleware-based architectures. Apply integration patterns including ETL, e-bonding, and event-driven designs. Consider API transaction governance and entitlement consumption when designing and optimizing integrations.

* Technical Acumen:
Provide expertise for all technical issues related to development. Support the administration of multiple Service Now instances including access control, workflow automation, data management, integrations, and system maintenance and upgrade tasks.

* Scoped Application Development:
Develop and maintain Service Now scoped applications with an understanding of application scope isolation, cross-scope access patterns, and the implications of custom table creation on platform licensing. Align development work with Service Now's Common Service Data Model (CSDM).

* Requirement Gathering:
Collaborate with implementation partners, system admins, business users, and IT teams to gather requirements, understand process workflows, and translate them into efficient and scalable Service Now solutions.

* Solution Design and Development:
Design and develop Service Now solutions including forms, workflows, scripts, business rules, UI policies, and integrations to meet business requirements and improve overall system performance.

* Testing and Quality Assurance:

Manage tool configurations to ensure reliable production. Conduct thorough testing of Service Now enhancements, updates, and patches to ensure system stability, functionality, and adherence to best practices. Familiarity with Service Now Automated Test Framework (ATF) for regression testing is a plus.

* Security and Compliance Awareness:
Proactively identify security considerations in business rules, integrations, and access control designs during the development process. Support platform security hardening activities including ACLs, security properties, data classification, and Health Scan remediation.

* Documentation and Training:
Create and maintain comprehensive technical documentation, including design documents, integration runbooks, knowledge articles, system configurations, and workflows as a standard part of the development lifecycle. Provide training and guidance to end-users and other administrators on Service Now functionality and best practices.

* AI-Augmented Development:
Leverage Service Now Now Assist capabilities including AI-assisted code generation (Build Agent), virtual agent design, and predictive intelligence configuration. Support Now Assist for ITSM use cases including case summarization, resolution recommendations, and…