Desktop Support Engineer

Old Mission is a global proprietary trading firm that leverages state-of-the-art technology and research to identify and execute profitable trading strategies across multiple asset classes around the world. Our offices in Chicago, New York, and London are all composed of naturally-curious individuals who thrive in a team environment and constantly strive for improvement.

Old Mission does not seek capital from outside investors, allowing us the flexibility to aggressively invest in our team members and keep them engaged in the firm's growth.

About the Role

Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which includes keeping desktops running, users productive, and systems secure. This is a great opportunity for someone early in their career who takes ownership and wants to grow in a fast-paced financial services environment.

Responsibilities

• Maintain and support the Windows and Linux desktop environment across global offices
• Deploy and manage endpoints using Microsoft Intune
• Manage user accounts, groups, and access in Active Directory and Entra
• Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite)
• Keep desktops current with patches and security updates
• Execute physical desk moves, hardware setup, and equipment reconfiguration as staff and seating arrangements change
• Monitor service desk ticket queues to ensure timely response
• Provide basic network, phone, and video conferencing support
• Proactively identify recurring support issues and recommend process, documentation, or system improvements
• Occasional weekend support will be required for upgrades, data center work, or emergencies

Required Skills

• 1-2 years of desktop support experience
• Hands-on experience with Windows 11 and Microsoft 365
• Familiarity with Intune or similar endpoint management tools
• Experience supporting remote users and VPN troubleshooting
• Basic networking knowledge (DNS, DHCP, TCP/IP)
• Strong communicator with good organizational skills and a team-first attitude
• Bachelor's degree in a related field preferred
• Ability to work rotational shift, M-F, 7am and 9am start time
• Ability to work the on-call rotational shift once a month

Benefits and Perks

• Fully paid Medical, Dental, Vision, Disability, and Life Insurance
• Fully stocked kitchen; free breakfast and lunch every day on-site
• Tuition Reimbursement Program
• 401(k) with employer match
• Paid Vacation, Sick, and Parental leaves
• Commuter and Flexible Spending Programs

Base Salary Range

$80,000 - $90,000 - Salaries are based on numerous factors such as skills, experience, and education. Our compensation package also includes a discretionary bonus and a comprehensive benefits program for full-time employees. For more information, reach out to your recruiter.

Old Mission is not accepting unsolicited resumes from any staffing/search firms. All resumes submitted by staffing/search firms to any employee at Old Mission via-email, the Internet or directly without a valid signed search agreement will be deemed the sole property of Old Mission, and no fee will be paid in the event the candidate is hired by Old Mission.