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Lead Unified Communications Engineer
Job in
Chicago, Cook County, Illinois, 60602, USA
Listed on 2026-06-03
Listing for:
Humana Inc.
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing
Job Description & How to Apply Below
The Lead Unified Communications Engineer is responsible for designing, modernizing, and optimizing enterprise collaboration, productivity, and AI-enabled workplace platforms across Microsoft 365 and related ecosystems. You will combine deep technical expertise with leadership responsibilities, driving M365 migrations, advancing Copilot/AI capabilities, and helping platform modernization deliver secure, scalable, and high-performing digital workplace solutions.
You will report to an Associate Director of Unified Systems Engineering.
Platform Ownership, Engineering & Modernization
* Lead the design, implementation, and modernization of Unified Communications and Productivity platforms (M365, Teams, SharePoint, One Drive, Exchange, and related tools).
* Drive migration from legacy and fragmented solutions to modern, cloud-based platforms and standardized architectures.
* Own platform health, performance, and reliability, ensuring alignment with enterprise security, compliance, and operational standards.
* Advance automation, observability, and operational functionality using Power Shell, APIs, and modern engineering practices.
M365 Migration & Transformation Leadership
* Lead complex Microsoft 365 migrations, including tenant-to-tenant, M&A integrations, and enterprise platform transformations.
* Own end-to-end migration delivery: planning, execution, cutover, and stabilization.
* Define and standardize migration patterns, coexistence strategies, and phased modernization approaches.
* Partner with identity, security, networking, and endpoint teams to ensure seamless, secure execution.
AI & Copilot Strategy Enablement
* Support implementation and operationalization of enterprise AI capabilities, including Microsoft Copilot across M365 workloads.
* Integrate AI capabilities into collaboration platforms to enhance productivity, automation, and user experience.
* Establish guardrails, governance, and best practices for responsible AI usage aligned to security and compliance requirements.
* Monitor adoption, usage trends, and value realization of AI capabilities; drive continuous improvement.
* Mentor engineering teams on incorporating AI into platform design, operations, and modernization initiatives.
Productivity Tools Strategy
* Drive adoption and optimization of productivity and collaboration tools to improve business outcomes.
* Define governance, lifecycle management, and usage standards for modern collaboration platforms.
* Align platform capabilities to measurable outcomes (productivity gains, adoption, user experience, operational efficiency).
Technical Leadership & Mentorship
* Be a senior technical leader and escalation point for complex platform and modernization efforts.
* Mentor and develop engineers across M365, automation, and AI-enabled collaboration technologies.
* Influence long-term platform strategy, architecture decisions, and modernization roadmaps.
Stakeholder Engagement
* Act as a key interface with business and IT leadership, communicating risks, impacts, and transformation outcomes.
* Translate technical capabilities (including AI and modernization) into clear business value.
* Drive cross-functional alignment across engineering, security, product, and operations teams.
This role will require up 10% travel. You should be located within 50 miles of one of our Hub sites. These sites are in Atlanta GA, Boston MA, Charlotte NC, Chicago IL, Dallas TX, Ft. Lauderdale FL, Louisville KY, Nashville TN, New York NY, or Tampa FL.
Use your skills to make an impact
Required Qualifications
* a Bachelor's degree in computer science or related field
* 8 or more years of Unified Communications experience
* 2 or more years of project leadership experience
* Deep hands-on experience administering Microsoft 365 Tenants (Exchange Online, Teams, SharePoint, and One Drive).
* Automation and scripting experience (Power Shell, APIs)
* Experience planning, designing, and implementing communications systems
* Willing to travel up to 10%.
Preferred Qualifications
* Experience leading large-scale M365 migrations and modernization efforts (tenant-to-tenant, M&A, or platform transformation).
* Implement…
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